Program Assistant

Terms: Full-time, 6 months contract with potential for renewal

Location: Beirut, Lebanon

Reports to: Healthcare Recruitment Lead 

Talent Beyond Boundaries (TBB) is seeking a highly-motivated and detail-oriented team member who is eager to be part of an innovative initiative that is driving transformational change for refugees globally. This is a challenging position that requires excellent interpersonal and data skills, impeccable organizational capabilities, and a high level of personal initiative. 

ABOUT TALENT BEYOND BOUNDARIES

Talent Beyond Boundaries is the only organization in the world pioneering labor mobility as a complementary solution to traditional refugee resettlement. We are redefining global systems for millions of skilled refugees by creating pathways to international employment that make use of their skills. These pathways allow refugees to find stability and employers to gain new talent, while reducing the number of dependents on aid worldwide. We have been named pioneers of our field by the UNHCR, IOM, and the governments of Australia, Canada, and the United Kingdom. To learn more, visit talentbeyondboundaries.org.

SCOPE OF ROLE

TBB has entered into partnerships with the National Health Service, the Department of Health and Social Care, and several private trusts to link displaced talent with roles in the healthcare sector in the UK; and is now working with the companies and governments across the globe to replicate this module. The Program Assistant will play an integral role in ensuring the successful job recruitment and relocation of TBB’s refugee candidates under these programs.

RESPONSIBILITIES

Case management and recruitment (70%):

• Provide case management to refugee candidates to assist them through the process of preparing for international employment and skilled migration. This could include, but is not limited to: 
  • Using TBB technology to sort through profiles and identify potential job candidates
  • Reviewing all new registered profiles and scheduling introductory meetings with candidates
  • Communicating with candidates, reviewing their profiles, verifying information, and writing up assessments
  • Conducting intakes of candidates and eligibility assessments for TBB’s program
  • Typing up and proofreading intake notes, conducting data entry, and maintaining accurate records
  • Ensuring that all case files and other records strictly comply with policies, regulations, and procedures
  • Supporting candidates with resume building and interview preparation
  • Assisting in document collection and translation as needed
  • Offering information and sharing useful resources with candidates
  • Liaising with and making candidate referrals to other team members
  • Explore and share creative solutions to address barriers preventing refugee access to skilled migration globally. 

Administration and reporting (15%):

• Assist in monitoring and reporting on program outcomes and actively contribute to global TBB learning, evaluation and reflection initiatives.
• Participate in training and team meetings.

Other (15%):

• Other duties as required.

SKILLS, EXPERIENCE & ATTITUDES

Essential

• Fluency in both spoken and written Arabic and English required.
• At least 2 years of professional work experience, ideally related to project management, human resources, international development or humanitarian response. 
• Strong organizational and project management skills with the ability to manage time effectively, meet deadlines, keep track of multiple priorities at once, monitor and record progress, etc.
• Experience and/or strong interest in international recruitment processes and ability to guide refugee candidates effectively, assisting with resume building, interview preparation, etc. 
• A clear communicator with a demonstrated ability to establish effective and working relations with all the types of stakeholders.
• Comfort working in an international workplace and coordinating with teams across the globe. 
• Strong cultural awareness and tolerance to diversity, especially in the details pertaining to the refugee crisis and the Lebanese environment.
• Passion for TBB’s mission and willingness to go the extra mile to achieve successful results.
• Must exercise good judgment and be able to maintain confidential information.
• Demonstrated commitment to working collaboratively in order to deliver the best outcomes.
• Strong computer literacy and willingness to use/learn a range of online collaborative tools (Salesforce, Slack, Google Suite, Trello, etc).
• Willingness to learn and adapt to a dynamic work environment, tolerance of rapid change and ambiguity. 

Desirable

• Successful completion of relevant Bachelors’ level qualifications.
• Lived refugee experience.

WORKING CONDITIONS

• Remote work arrangements are possible, but you will be required to work onsite at TBB’s office when needed
• You might work non-standard hours due to the global nature of our team