Platform Moderator
Applying through the link below is the ONLY way for Anera to consider your application.
Please click on the link to fill an online application and upload your resume.
Only shortlisted candidates will be contacted. Interviews may be held on a rolling basis.
Moderator’s Role:
Manage the day to day operational activities on the platform to make sure that response time, quality of work and activity and technical solutions can be solved immediately.
Handle all inquiries received on the platform (50% IT; 50% Programmatic), assess the nature of the inquiries, measure the urgency and rank the priority.
Coordinate with the IT development company (that is managing the platform) and with the programmatic operational teams (who are vetting and processing applications) and route respective incidents to concerned partners.
Collect applications and check if all required documents were uploaded.
Immediately solve/report all IT related issues that might pop-up while using the platform.
This might require interference after normal working hours.
Document all incidents into the Lessons Learned Register and constantly update the scripts booklet including all FAQs and share it with the operational committee.
Ensure that all activities on the platform are aligned perfectly with the Terms and Conditions and/or Code of Conduct agreed upon by all stakeholders.
Manage the platform’s email/contact address and reply to all messages.
Manage the platform’s dashboard and report daily, weekly and monthly status of applications (volunteers and entities) to the partners.
Requirements:
IT Savvy
Experienced in moderating an online community (website, social media platform, etc.)
Enjoys orchestrating an online platform that focuses on volunteering
Customer service oriented
Quick problem solver
Good reporting skills
Fluent in English and Arabic
Flexible to support outside working hours in case any IT problem is reported
ملاحظة:
دليل مدني، شبكة المجتمع المدني، يوفر للمنظمات منصة لنشر الوظائف, وليس مسؤول عن عملية التوظيف. كل منظمة مسجلة على دليل مدني هي مسؤولة بشكل فردي عن منشوراتها وعن عملية التوظيف.
- Lebanon
- بيروت