IT Officer

SMEX is recruiting a full-time, in-house, IT officer to assist the SMEX team, both in Lebanon and abroad, with their hardware and software, digital security and more. 

Key Responsibilities:

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Perform administrative duties related to Google Workspace
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality and inventory
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Work with Tech team to ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain SMEX network and internet functionalities
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders.
• Maintain and update software and hardware inventory
• Determine most efficient softwares to accommodate SMEX work environment and be incharge of software purchase 
• Inforce security measures, procedures and follow up 
• Help the team set up and use devices

Qualifications:

• Bachelor’s Degree in Computer Science, Information Management / Science or closely related fields.
• Knowledge of systems and networks, computer maintenance, server administration, installation, repair and troubleshooting.
• At least 2 years of experience in a similar role.
• Creative use of technical solutions to practical problems
• Familiarity with SMEX’s core issues and must share common human rights values around privacy, users’ rights, electronic surveillance, data protection, freedom of expression, accessibility, open culture
• Good writing and communications skills in English and Arabic
• Excellent organizational and planning skills; respect for deadlines and iterative processes
• Excellent interpersonal communication skills and a positive, team-oriented attitude
• Ability to work under pressure when necessary