Production & Operations Manager

Main tasks: 

• Inventories & Purchasing
  • Do regular inventory for all products (excluding technical ones & office supplies) such as water, food, cleaning products, refreshments etc. and do the purchase orders accordingly;
  • Do a bi-monthly inventory of the cafeteria and bar products and do the purchase orders accordingly;
  • Do periodic review of suppliers & providers’ conditions (excluding technical ones & office supplies): prices, services etc. to ensure optimal cost and operations.
• Venue management
  • Develop the implementation of all safety processes such as exit signs, evacuation processes, fire extinction etc.
  • Take care of the venue furniture, objects & plants such as chairs, tables, kitchen tools, bar tools, ACs, routers, ventilators etc.: for maintenance, fixing if needed, protection, and storage;
  • Liaise with current or future providers as needed for maintenance & purchases (for electricity, fuel, water, ACs, plumbers, printer, routers etc.) in coordination with the management;
  • Is responsible for all external procedures needed for a good functioning of the space: for the phone, for the internet, any needed permits etc. 
  • Is in charge of the cleaner and of the logistician; 
  • Monitor the schedule of all venue human resources such as extra-cleaners, stage-hands (non-technical);
  • Develop the guidelines for a good functioning of the venue for the Staff and for the Guests.
• Events management in the Venue:
  • Is in charge of the relationship with hosted guests - define the non-technical needs & ensure the technical ones are defined;
  • Develop quotations for the hosted guests;
  • Put in place a plan of actions in order to deliver a successful event including set-up, tickets management, bar operations etc.;
  • Ensure needed Human Resources/providers are available on Zoukak side to meet the action plan for the events’ delivery (cashiers, security, barmen, cleaners, ushers, hostesses, valet parking etc.);
  • Ensure all products needed for the event operations are available in the right quantities (beverages, cleaning, tissues etc.);
  • Is present during the on-site interventions of the partners: rehearsals, check-in etc., and coordinate the actions of the various actors from Zoukak and partners’ side;
  • Welcome the partner’s team;
  • Is in charge of the general security and safety measures;
  • Oversee the tickets cashier and the closure of its account (Omega platform);
  • Oversee the bar cashier and the closure of its account (Ihjoz platform or manual);
  • Periodic enhancement of the food and beverage offering;
  • Maintain revenues and expenditures related to the events;
  • Produce the listing of all events hosted in the venue.
• Touring of performances inside and outside Lebanon
  • Ensure the details are clarified for meals, rooming, transport and do the needed actions to ensure they are well implemented (tickets bought, hotels booked etc.);
  • Ensure the transport of the set is successful with a focus on reduction of costs (contact shipment companies & travel companies, do the necessary procedures for Exit / Entry etc.).
• Delivery processes 
  • Enhance standard operating procedures for the venue management based on experience (keys, accessibility, energy, waste management etc.);
  • Develop crowd orientation guidelines;
  • Review and develop safety procedures;
  • Enhance operational management of the events with the aim of reducing cost and increasing efficiency.

Qualifications and requirements 

• Experience in venue management
• Experience in coordination / project management
• Skills in Excel and Words (Microsoft)
• Ability to work in the night and during weekends when there are events 
• Knowledge of Omega system is a plus
• Experience in Production or F&B would be appreciated
• Experience in the artistic field would be appreciated 

Skills required

• Writing skills
• Active Listening 
• Active curiosity (the ability and habit to apply a sense of wonder and a desire to learn more)
• Collaboration, and ability and willingness to work in a team
• Flexibility and adaptability
• Initiative and innovation
• Self-development
• Time management and ability to meeting deadlines 
• Real interest in the arts and knowledge in theatre in particular is a plus