Request for Proposal Service Mapping Information Management Services

Request for Proposal

Service Mapping Information Management Services

RFP LEB/21/13

FOR

DANISH REFUGEE COUNCIL (LEBANON)

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and whenever possible – for the fulfillment of the wish to return home.  

The Danish Refugee Council founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

Operating since 2004 in Lebanon, DRC has addressed the needs and rights of vulnerable populations, working with both Lebanese and displaced communities, working initially with Palestinian refugees (since 2004), Iraqi refugees (2007-2010), Lebanese IDPs (during the 2006 conflict), migrant domestic workers (since 2009) and, since 2011, responding to the Syrian refugee crisis.

DRC Lebanon is currently delivering programming in protection, basic assistance, livelihoods, and community development interventions. DRC seeks to address the immediate needs of displaced populations and concurrently support vulnerable host populations. DRC has three offices spread throughout Lebanon in, Beirut, the Beqaa and North Lebanon.  For further information about DRC, please refer to our website: https://drc.ngo/

Objectives:

DRC is seeking to appoint a qualified consultant (individual or Firm) who will be in charge of improving the Service Mapping module of the Referral Information Management System (RIMS).

RIMS was created by DRC Lebanon in 2017, to send, receive and track referrals on one unique platform, and is currently used by over 80 local and international organisations in Lebanon with the ultimate objective of improving access to services for vulnerable people through more accountable and effective referral pathways. The system is composed of a Service Mapping module, which allows RIMS users to send referrals to the right service provider through the System. Providing an adequate Service mapping is essential to any referral process and central to most humanitarian activities, thus the RIMS team had identified the need to improve the quality of the current RIMS service mapping and assess the needed resources to ensure an updated, quality, service mapping.

Responsibilities:

• Conduct information management tasks to improve the current RIMS Service Mapping including to:
• Cross-check that information is up to date, complete when missing information, remove when outdated information
• Conduct analysis of most common data quality errors and recommend improvements
• Ensure integration between user profile on RIMS and service mapping details.
• Develop a strategy and draft SOP to ensure that information on the RIMS Service Mapping is up-to-date, for both RIMS and non-RIMS partners
• Draft SOP to verify information on the system, update existing focal point and add new focal point.
• Map ongoing Service Mapping exercises across the humanitarian response
• Develop an approach to collaborate with other Service Mapping exercises within the humanitarian response, ensure complementarity and avoid duplication
• Develop an approach to collecting, compiling and updating information of non-humanitarian service providers in the RIMS Service Mapping with associated SOP
• Develop training material and provide training to RIMS users on data quality on RIMS service mapping
• Liaise with RIMS partners, inter-agency coordination structures, DRC Programmes Teams and other relevant actors to identify their information need and ensure that developed processes match these needs
• Develop a strategy and innovate way of ensuring overall sustainable data quality on the RIMS Service Mapping

Deliverables: This framework agreement for Service Mapping Information Management Services is expected to start on 10 January 2022 and ends on 23 February 2022, for the duration of 33 days and not to exceed 35 days (7 working hours per day).

RFP Issuing date: 26 of November 2021

Online technical meeting: 6 December 2021 at 02:00 PM on TEAMs (link inside Cover Letter)

RFP Closure Date: 13 December 2021 at 02:00 PM (Beirut Time)