IT support Technician

IT Support Duties and Responsibilities

• User support on windows and Office.
• Install and configure software and computer systems, Networks, and accessories
• Walk colleagues or clients through steps to help them resolve their technical problems, insuring all backup is up to date and complete.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and make decisions about new technology for the business.
• Participate in business-wide meetings to provide insight into technical requirements.
• Logging and processing support calls
• Planning and undertaking scheduled maintenance upgrades
• Troubleshooting users’ technical problems, and solving them
• Tracking stocks of IT equipment, consumables, and other supplies