Executive Director

Essential Responsibilities

• Translate Marsa’s mission in client-centered strategic and operational objectives to ensure high quality confidential and anonymous care and services
• Plan and manage the operations, the programs, the human resources, the material resources and the finance of Marsa
• Identify opportunities and take action to build strategic relationships with international, regional and national organizations and stakeholders to help achieve Marsa’s goals
• Lead and empower Marsa’s team and develop its individual and collective performance
• Encourage and facilitate cooperation, pride, trust, and group identity, fostering commitment and team spirit and working with others to achieve goals

Competencies

Client-Centered

• Design Marsa ‘activities and processes thinking about the beneficiaries' interest and comfort first
• Set up and follow a work organization to optimize the clients’ satisfaction
• Develop systems, policies and procedures to ensure a strict respect of beneficiaries’ confidentiality
   

Leadership

• Always have an exemplary positive attitude regardless of the current situation
• Follow-up on Marsa’s team members who need help achieving their functions
• Value ​​the individual and collective achievements of team members
• Assume all responsibility and accounts for activities related to the field of competence
• Say things at the right time and know how to adapt the speech to each person
• Ensure conflict management and support employees in a behavior improving approach
• Demonstrate ethics and integrity, display drive and purpose, increase capacity to learn and develop adaptability
   

Result-Oriented

• Propose strategies to overcome obstacles preventing the achievement of results
• Define and monitor appropriate activity and performance indicators according to the objectives set
• Analyze the indicators and propose/carry out the necessary readjustments to achieve the objectives
• Plan human resources, organize the work of Marsa’s teams and follow-up on activities based on targeted results
• Plan material resources according to the available resources and on-going activities
• Ensure service efficiency by maximizing quality and minimizing costs
• Complete work on schedule and within the deadlines
• Develop a regular activity report measuring the achievement of results in relation to the objectives set and propose the changes / adjustments necessary to optimize the operations of Marsa
   

Teamwork

• Cooperate with others for a better result
• Create a motivating work environment that ensures maximum commitment and contribution from team members and the opportunity for everyone to participate, and influence them in achieving their goals
• Systematically prioritizes collective interest and dynamics
• Coordinate multidisciplinary teams to optimize the result
• Manage and adopt a transparent and documented system for information flows with all customer services or service providers
• Delegate tasks and activities to the members of Marsa’s team, according to their capacities, with objectives and means, and ensure their achievement
   

Adaptability

• Adapts to changes in the work environment
• Manages competing demands
• Accepts instruction and/or constructive feedback
• Changes approach or method to best fit the situation
   

Communication Skills

• Expresses ideas and thoughts well verbally
• Expresses ideas and thoughts well in written form
• Exhibits good listening and comprehension
• Keeps others adequately informed
   

Dependability

• Responds to requests for service and assistance
• Follows instructions, responds to management direction
• Takes responsibility for own actions
• Commits to doing the best job possible
• Keeps commitments
   

Initiative

• Volunteers readily
• Undertakes self-development activities
• Seeks increased responsibilities
• Takes independent actions and calculated risks
• Looks for and takes advantage of opportunities to contribute
• Asks for help when needed
   

Problem Solving

• Identifies problems in a timely manner
• Gathers and analyses information skilfully
• Develops alternative solutions
• Resolves problems in early stages
• Works well in group problem solving situations
• Manages situations of conflict with difficult clients in a calm and timely manner
   

Strategy Planning & Implementation

• Participate and contribute to the development and the implementation of Marsa’s vision and strategy
• Provide periodical reports and presentations to the Chairperson of the Board and the Board regarding overall effectiveness and efficiency of Marsa and related potential issues
• Ensure that the vision and mission as well as the strategy of the organization is well transmitted to the staff
• Act as a spokesperson for the organization and represent Marsa at community activities to enhance the organization’s community profile

Operational Planning and Management

• Develop an operational action plan which incorporates goals and objectives, timeline, indicators, M&E that work towards the achievement of the organization’s strategy
• Ensure that the operation of the organization meets the expectations of its clients, Board and Funders
• Oversee the efficient and effective day-to-day operation of the organization
• Draft policies for the approval of the Chairperson and prepare procedures to implement the organizational policies; review existing policies on a biennial basis and recommend changes to the Chairperson as appropriate
• Ensure that personnel, client, donor and volunteer files are securely stored and privacy/confidentiality is maintained

Program Planning and Management

• Organize action plan of the team, oversee the implementation, support, guide and train the staff as necessary with regular evaluation
• Oversee the planning, implementation and evaluation of the organization's programs and services
• Monitor the day-to-day delivery of the programs and services of the organization to maintain or improve quality
• Oversee the planning, implementation, execution and evaluation of special projects
• Manage allocated projects
• Provide a constructive feedback of information as a basis for improving the future projects
• Ensure all organizational staff follow the most recent recommendations and guidelines of the WHO, CDC, and the UNAIDS

Human Resources Planning and Management

• Determine staffing requirements for organizational management and program delivery
• Oversee the implementation of the human resources policies, procedures and practices including the development of job description and objectives for all staff
• Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations
• Identify the competencies required for each position
• Recruit, interview and select staff that have the right technical and personal abilities to help further the organization's mission
• Ensure that all staff receives an orientation to the organization and that appropriate training is provided
• Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review
• Conduct regular quarterly meetings with staff on implementation of objectives and action plan
• Coach and mentor staff as appropriate to improve performance
• Discipline staff when necessary using appropriate techniques; release staff when necessary using appropriate and legally defensible procedures
• Collect and validate sheets of presence/vacation of the staff ahead of time during the year
• Report to the Chairperson on presence/vacation days of ED and staff
• Make sure that staff has contracts even for service providers

Financial Planning and Management

• Work with the Board and Chairperson to prepare a comprehensive budget
• Oversee the financial situation of the organization for the actual and upcoming period and report any problems to the Chairperson
• Work with the Board to secure adequate funding for the operation of the organization
• Research funding sources, oversee the development of fund raising plans and write funding proposals to increase the funds of the organization
• Participate in fundraising activities as appropriate
• Approve expenditures within the authority delegated by the Board after making sure of available funds
• Ensure that sound bookkeeping and accounting procedures are followed
• Administer the funds of the organization according to the approved budget and monitor the monthly cash flow of the organization
• Provide the Board and the Chairperson with comprehensive, regular reports on the revenues and expenditure of the organization
• Ensure necessary documents are presented annually to the Ministry of the Interior and Ministry of Finance
• Ensure proper communication and coordination with the auditing company

Community Relations/Advocacy

• Communicate with stakeholders to keep them informed of the work of the organization and to identify changes in the community served by the organization
• Establish good working relationships and collaborative arrangements with national, regional, and international community groups, stakeholders, funders, politicians, and other organizations to help achieve the goals of the organization
   

Risk Management

• Identify and evaluate the risks to the organization and its people: clients, staff, management, volunteers, property, finances, goodwill, and image
• Implement and monitor measures to control risks and minimize their costs