Community Manager

RESPONSIBILITIES

• Set and implement social media and communication campaigns to align with marketing strategies
• Develop, plan, and write content in English and Arabic

• Provide engaging text, image and video content for social media accounts
• Build relationships with customers, potential customers, industry professionals and journalists
• Engage with online community and respond to comments and customer queries in a timely manner
• Monitor and relay community feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Liaise with other departments to stay updated on new marketing initiatives, products and services developments and insure brand and image consistency
• Analyze web traffic and relevant community metrics
• Liaise with external agencies or journalists to ensure accurate brand representation
• Attend networking events or relevant industry workshops
• Stay up-to-date with digital technology trends

QUALIFICATIONS

A degree in communication, economics, translation, journalism, marketing or related field is required

Minimum 5 years’ experience as community manager

Experience with Facebook, Instagram, LinkedIn, Twitter and Youtube, is essential

Hootsuite or similar programs to manage posting on different platform

Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)

Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

Hands on experience with social media management for brands

Proficient in Google Analytics

Knowledge of online marketing and marketing channels

PREFERRED SKILLS

Adheres to FTL values

Good interpersonal communication skills

High degree of self-motivation

Good time management

Organized and able to create multiple timelines and schedules

Excellent verbal and writing communication skills in English and Arabic

Attention to detail and ability to multitask