Lebanon Casework Coordinator

The position reports to the Lebanon Program & Operations Director.

This is an exciting opportunity for an individual interested in refugee, human rights, and immigration/international law, and to be part of a growing agency that makes an impact on the lives of refugees.

Responsibilities

• Manage post-submission client caseload check-in schedule
• Serve as main point of contact for clients who have updates for IRAP after the formal submission of their application to an adjudicator 
• Manage intake docket, including assigning intakes to staff and volunteers on the basis of urgency level and geographic location, and providing applicants with key information ahead of their interviews
• Conduct client screening and intake interviews, over the phone and in person.
• Organize/update case files and maintain client file database
• Provide logistical support in coordinating with staff, volunteers, interpreters, clients, partner organizations, and government and UN agencies
• Draft intake reports, correspondence, and other documents as needed
• Attend occasional trainings, capacity-building meetings, and other events relevant to human rights and refugee issues
• Other duties as assigned

Qualifications

• BA or equivalent work experience required - MA in related field is a plus
• Arabic fluency required, native speaker level preferred
• Fluent in spoken and written English
• Ability to be flexible in a fast-paced and high-pressure work environment
• Highly organized and motivated with excellent time management skills
• Able to multitask and manage a high volume workload
• Strong interpersonal and communication skills
• Sensitivity to client empowerment and to working with clients of all backgrounds, including LGBTI clients, survivors of trauma, and other vulnerable populations.
• Prior nonprofit/NGO employment is a plus, especially in the international humanitarian context
• Proficiency with Microsoft Suite and Google Suite