Customer Support Coordinator

About YMY Tutoring

YMY Tutoring is an educational company specializing in solving project exams and assignments, online tutoring, and recording video content through our application. We handle quizzes, projects, and exams efficiently for students, ensuring high-quality academic support.

Responsibilities

Respond to student inquiries via WhatsApp, email, and phone in a timely and professional manner.

Receive, process, and track tutoring requests, ensuring all necessary details are recorded accurately.

Assign tasks to tutors based on expertise and availability while ensuring deadlines are met.

Maintain organized records of student requests, tutor assignments, and completed work.

Handle basic administrative tasks such as scheduling, document management, and data entry.

Assist in updating reports and tracking performance metrics.

Address customer concerns, provide solutions, and escalate complex issues when needed.

Support management with any additional administrative tasks as required.

Requirements

Strong proficiency in typing Arabic (mandatory).

Proficient in Microsoft Office (Excel, Word, Outlook) and other office tools.

Excellent communication skills in Arabic and English.

Ability to manage multiple tasks efficiently in a fast-paced environment.

Previous experience in customer service or administrative roles is preferred.

Ability to work long hours on a computer with efficiency and accuracy.

Academic background or familiarity with university subjects is a plus.

Preferably for candiates within commuting distance from Beirut, Mar Elias