CASE MANAGER

As a Case Manager at the Guardians of Equality Movement (GEM), you will be at the forefront of supporting Syrian LGBTQIA+ individuals facing discrimination and abuse. Your primary responsibilities include conducting intake assessments, developing individualized service plans, and connecting beneficiaries with essential services, such as medical care and security grants. You will collaborate with partner organizations, refer clients to appropriate services, and provide follow-up to ensure successful outcomes.

Additionally, you will update program trackers, write weekly reports, and coordinate with other GEM departments to align service plans with overall organizational goals. The ideal candidate will have a minimum of 4 years of humanitarian experience, with at least 3 years in a similar role, and be proficient in Arabic and English. A strong commitment to equality, a high sensitivity to trauma, and excellent organizational and communication skills are essential. GEM strongly encourages applications from Syrian LGBTQIA+ individuals.
 

Implementation of Program and Requirements 

Major Responsibilities: 

We are seeking a compassionate and skilled case manager to join our team. As a case manager, you will be responsible for the following: 

Conducting intake assessments and developing individualized service plans for the beneficiaries under the guidance of the senior protection officer. 

Collaborating with partner organizations to connect LGBTQA+ individuals and families with essential services, such as medical care, substance abuse and torture treatment, and urgent security grants. 

Refer clients based on the service map to other organizations as needed and follow up on their progress. 

Updating program trackers weekly to ensure all cases are progressing as planned. 

Drafting weekly report for the senior protection officer. 

Coordinating with other departments to ensure that all service plans are on track. 

Aiding beneficiaries in filling out application forms for services offered by other organizations. 

If you are a dedicated and empathetic individual with experience in case management, we encourage you to apply for this rewarding position 

This job description is not comprehensive or exclusive, and duties may vary, but these will not change the general character or level of responsibility of the job. This job description and your performance will be regularly reviewed with you.  

 Key working relationships: 

Case management Supervisor  

Head of Strategic Planning and Development  

Head of Program 

Specific Program Staff 

Admin Staff  

The position reports to Protection Officer 

Qualifications 

Bachelor’s degree level education, psychologist or MHPSS specialist preferred. 

Further qualifications/completed training in humanitarian, gender, sex, human rights, mental health, or diversity inclusion will be considered an advantage for this role. 

Desirable: 

Experience with urgent security grants for human rights defenders 

Experience working in the Syrian Context 

Knowledge of LGBTQIA+ Issues 

Experience working with LGBTQIA+ individuals /communities 

Experience working with torture/trauma survivors 

Understanding urgent security and protection needs 

Experience working with partners and referral teams 

Service provision development experience 

MEAL experience 

High sensitivity to the trauma 

High sensitivity for data protection and privacy 

Syrian LGBTQIA+ are strongly encouraged to apply.  

Professional experience 

A minimum of 4 years of experience working in the humanitarian industry 

A minimum of 3 years' experience working in a similar role 

Proven experience in reporting 

Knowledge of donor mechanisms; knowledge of donor compliance is an advantage 

Languages 

Required: Arabic and English are mandatory (oral and written) 

Technical Skills and Personal Attributes 

High standard of English writing and editorial skills 

Proficient in the use of MS Office and IT in general 

A self-starter, be able to work autonomously using own initiative. 

Strong analytical skills 

Ability to work well within a team, contribute with own ideas, and be committed to working collaboratively to achieve results 

Highly organized, able to prioritize a varied and fast-paced workload, and deliver to deadlines 

Proactive, adaptable, and resourceful. 

 A desire to deliver outstanding beneficiary service 

Familiar with and able to work in a multi-cultural, multi-disciplinary team/environment 

 An ability to identify, research and create new opportunities  

 Excellent attention to detail 

Strong relationship management and verbal and written communication skills, with the ability to relate to people at all levels 

Strongly Believes in equality for all and is committed to addressing inequalities and social exclusion. 

 A genuine desire to support GEM and take a part in all we aspire to achieve 

Compassionate and driven to help others 

Friendly and Professional  

Implementation of Program and Requirements 

Professional Standards 

All employees, contracts, and volunteers for the Guardians of Equality Movement (GEM) must adhere to the values and principles outlined in the GEM Standards for Professional Conduct. These are based on Integrity, Service, and Accountability. In accordance with these values, GEM operates and enforces policies on beneficiary protection from exploitation and abuse, child safeguarding, anti-workplace harassment, fiscal integrity, anti-retaliation, and combating human trafficking. 

Compliance & Ethics 

At GEM we promote and encourage a strong culture of compliance and ethics throughout our organization and workforce. It is important for us to maintain a clear understanding and adherence to the Guardians of Equality Movement’s values, ethical standards, donor compliance, and diversity & inclusion statement within our staff, volunteers, partners, and stakeholders.  

Prevention of Sexual Exploitation and Abuse 

Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) (Prevention of Sexual Exploitation and Abuse) standards within the Guardians of Equality Movement (GEM) and amongst beneficiaries served by GEM. To apply you must not have been found guilty of or have been accused of SEA in the past, non-disclosure of SEA accusations and or conviction will result in immediate termination of employment/contract and potential legal action. You will be asked about this in your application. 

 Values and Mindset 

We want to work with (and continue to develop) individuals who can embody and demonstrate the following values and mindset. 

Values:

Collaborative: We achieve more when we work together, every voice has value, and we ask others for help so we can find solutions and move forward as a team. We have fun together and support each member of our team. 
Trusting: We believe in the power of strong, open, and authentic relationships. We do what we say we are going to do and take ownership and responsibility for our actions.  
 Inclusive: We want people to feel safe in being themselves, to maintain well-being, bring their unique strengths and voices to the table, and honor lived experience. 
Innovation : The work we are focused on is no easy task and we are committed to positive impact. We will fight for what we believe is right and be ambitious in our thinking and work ethic to deliver results. 
Always Learning :Our work uncovers the gap in information in the humanitarian industry and to understand what is missing we Listen. We are passionate about learning and seek to constantly improve ourselves, our work, and the way service is provided for the Syrian LGBTQIA+ throughout the industry. We celebrate failures as well as successes and use them to perform better in the future. 

Mindset 

 Service : Empathetic with an understanding that we are in service to the Syrian LGBTQIA+ community and rights defenders, committed to providing the best care and experience for our beneficiaries. 
Sustainable Change :You understand why we do what we do, and why the impact we have must yield sustainable results. You want to contribute to changing the lives and circumstances of Syrian LGBTQIA+ for the better, and for good. 
 Agile and Flexible : Agility is the ability to move quickly and easily. Flexibility is the ability to react to new environments or changing requirements.  
Can do: Solutions Focused, resourceful, and adaptable. Will always think “how can we achieve this.” 
Passionate : Someone who is enthusiastic about equality for all, protecting those most vulnerable, and changing lives for the better.