Program Associate-Testing

AMIDEAST/Lebanon is recruiting a Program Associate to support the work of the Testing Manager and ensure the success of testing services.

Position Description

The Program Associate would be part of the Testing department that administers thousands of language, aptitude, achievement, and professional qualifying exams each year in Lebanon for diverse partner organizations, including Educational Testing Service (ETS), Prometric, and other companies.

The Program Associate will handle various responsibilities and duties, which include:

Provide administrative support for department manager and testing services

Conduct computer-based test (CBT) administrations effectively by achieving 100% compliance on client testing regulations

Ensure professional and fast check-in process for CBT candidates according to Prometric guidelines

Maintain all of Prometric’s CBT testing standards to achieve 100% pass rate on all audits

Conduct paper-based test administrations (including ITP, TOEIC, TFI and any other paper-based tests) inside the office and offsite by achieving 100% compliance on client testing regulations

Handle test registrations efficiently and cost-effectively

Provide exceptional customer service and handle customers’ inquiries (electronic, by phone or in person) promptly and professionally

File documents and keep records organized, up-to-date, and secure

Required Qualifications

Bachelor’s degree in Education, Business, Public Administration or other relevant field

1-3 years of experience in administering tests, or in other work that required careful attention to details

Test Center Administrator Prometric past experience is a must

Excellent organizational, customer service, communication, and time management skills

Ability to follow regulations and policies thoroughly

High attention to detail

Commitment to high ethical standards

Excellent computer skills, including MS Office

Willingness to accommodate work schedule to requirements of the department, including working in the evening and on weekends, as needed

Lebanese citizenship

Resides in Beirut

Fluency in English and Arabic is a must

Available to start work immediately

Interested candidates should send a resume and cover letter to lebanon@amideast.org with the following in the subject line: Program Associate - Testing Programs. The deadline to apply is Friday May 24 , 2024

Interviews will be conducted on a rolling basis as resumes are received in order to fill the position vacancy as soon as possible. The vacancy might be filled before the above-mentioned deadline.