Case Managers (2 positions)

Purpose: In compliance with best-practice,
national and international standards, provide case management to vulnerable
persons through high quality and confidential interventions with the aim of addressing
protection risks, empowering the beneficiaries, allowing individuals to access
their rights, regain control over their lives and restore dignity.

Responsibilities:

·        Identify individual cases facing a
protection concern and need intervention;

·       Provide individual counseling for
identified cases to assess the needs, risk level, and determine eligibility for
case management, and provide information about available services;

·        Conduct home visits to vulnerable
individuals, assess their needs and engage with their family members and
caretakers; develop, implement and follow up on action plans and monitor
situation prior to case closure;

·        With their informed consent, refer the
beneficiaries to appropriate available services (mental health, medical
supplies etc.) and facilitate their inclusion in their community;

·        Provide awareness sessions to beneficiaries,
family members and caretakers whenever needed;

·        Provide psycho-social
support and peer-to-peer support to beneficiaries through group interventions
to be conducted in accessible safe spaces identified in collaboration with
group participants;

·        Apply age and gender-appropriate
facilitation skills during group sessions; use interactive adult learning
techniques to effectively engage with session participants;

·        At all times, ensure the safety and
respect of beneficiaries and their effective inclusion in all activities, in
addition to the confidentiality of their information and their right to access
services without any discrimination;

·        File, analyze and store the beneficiaries’
data as directed by the project officer; ensure the utmost confidentiality of
case management data and information throughout the case management process,
including protection referrals;

·        Provide necessary counseling and
support for all beneficiaries referred to the case management service;

·        Prepare and submit weekly, monthly and
quarterly work plans in a timely manner with validation from the Project
Officer;

·        Support the implementation of
monitoring and evaluation tools, provide remarks, recommendations and success
stories and report on challenges during the implementation of the project;

·        Develop and maintain effective working
relationship with relevant stakeholders including partner agencies, community
leaders and service providers;

·        Actively contribute to the maintenance
of an up-to-date service mapping of the service providers operating in the area
of implementation (Tripoli, Dennieh and Akkar);

·        Assess referred cases and take
immediate action to address urgent situations;

·        Participate in regular
supervisory meetings to ensure adherence to standards of care and appropriate
case management;

·        In collaboration with the Project
officer, attend case conferences with relevant key actors when needed;

The
responsibilities and tasks set out above are not comprehensive and the case
manager may be required to perform additional tasks as needed according to the structure
of the project and what is asked by the project officer or project manager.