Case Management Officer
HOW TO APPLY
Please send your updated CV and a cover letter in English detailing how you meet the Job Description to [email protected], with “Case Management Officer - Lebanon” as the subject line.
CV-only applications will not be considered, submitting a cover letter is required.
BACKGROUND
INARA provides life-altering medical care and reconstructive surgery for children (0-18 years) who have injuries or illnesses due to war or unsafe living conditions as refugees, and are unable to access or afford treatment. INARA’s work consists of filling the gap in access to free of charge medical and surgical treatment when not provided by other institutions or non-profits. INARA also supports ongoing cases with medication, medical equipment (such as prosthetic, eyeglasses, glass eyes, hearing aids), laboratory and diagnostic testing, transportation, accommodation prior/post-surgery, and other therapeutic regimens (speech therapy, physiotherapy, psychotherapy).
INARA is looking for a full-time Case Management Officer to join its frontliners team in Lebanon. This position is extended to Lebanese, Palestinian, Syrian or any native Arabic nationals who have an existing legal residence in Lebanon. INARA does not cover any relocation costs for this position.
DESCRIPTION
INARA’s Case Management Officer is responsible for establishing a collaborative relationship to plan, seek, advocate for, and monitor services and resources on behalf of target children and their caregivers, adhering to the principals of bioethics and evidence-based practices. The Case Management Officer will limit problems arising from fragmentation of services and inadequate coordination among healthcare and rehabilitation providers. The Case Management Officer is also responsible for closing the gaps in cultural competence and health disparities between different service providers towards vulnerable populations, in addition to advocating the implementation of CLAS standards for equity in healthcare.
RESPONSIBILITIES
Case Management & Healthcare Coordination
Ensure holistic management of each assigned case from case initiation to case closure, including: implement bio-psychosocial assessment, accompany children and their caregivers to medical appointments, organize follow-ups and schedule surgeries/treatments, organize logistical support, and general liaison with medical providers and/or humanitarian organizations
Advocate for the best interest of children with other members of the interdisciplinary team and within the healthcare institution to ensure children’s and families’ informed decision-making, consent, concordance with plans of care, and quality of life
Coordinate hospital discharge and transition planning
Facilitate case referrals to/from partner organizations and agencies, and assist families in understanding related policies, eligibility criteria, and financial/legal issues
Ensure the implementation of common ethical and legal standards in social work in healthcare settings
Identify child protection and SGBV concerns
Identify and build on protective and risk factors
Coordinate palliative care, including pain and symptom management, with medical staff
Address family systems issues, including the impact of healthcare concerns, illness, and disease on family relationships; life cycles; and caregiving roles and support models.
Behavioral Health
Identify and report to Case Management Coordinator cases related to grief, loss and bereavement; depression, anxiety, substance-use and other mental health conditions; sexual health and concerns related to sexual orientation, gender identity and roles. This should be taken into consideration according to the child’s stage of development.
Provide counseling and behavioral change evidence-based intervention.
Organizational / Administration
Maintain an updated case file using INARA’s digital platforms
Request and expend weekly allocated cash advances
Keep track of physical receipts and bills from treatment providers
Perform data collection for Monitoring & Evaluation and reporting purposes.
WORKING ENVIRONMENT
Based in Beirut, the working environment will be a combination of both field and office based work. Field work may be in various settings such as hospitals, primary healthcare centers, community health clinics, and non-profit social services organizations. There may be times when the position holder is required to work on the weekends or evenings and undertake other duties which are broadly in line with the above responsibilities.
REQUIREMENTS
Essential
Bachelor’s Degree in medical social work or nursing
A one-year experience working with children in a humanitarian or health setting is mandatory
Native Arabic is a must; good working ability in English is required for internal communications and reporting purposes
Lebanese, Palestinian, Syrian or any native Arabic nationals who have an existing legal residence in Lebanon
Cultural sensitivity and adaptability to different environments and audiences; caring and compassionate while being able to set clear boundaries with children, caregivers, and partners
Familiarity with administrative systems including Microsoft Office
Ability to work within INARA’s guiding principles.
Desirable
Experience working with vulnerable children who have medical needs and corresponding knowledge of the principles and practices required when working with these children
Experience working frontline with vulnerable people in Lebanon or elsewhere in the Middle East
An understanding of medical issues which arise out of conflict situations
A demonstrable understanding of the current socio-political and refugee contexts in Lebanon and Syria
Strong interpersonal, written and oral communication skills with an ability to communicate to a wide range of actors
Ability to multitask and strong organizational skills.
The remuneration range for this position is $1,200 to $1,500 per month, based on experience and competencies.
ملاحظة:
دليل مدني، شبكة المجتمع المدني، يوفر للمنظمات منصة لنشر الوظائف, وليس مسؤول عن عملية التوظيف. كل منظمة مسجلة على دليل مدني هي مسؤولة بشكل فردي عن منشوراتها وعن عملية التوظيف.
- Lebanon
- بيروت