Information Manager (National Candidates Only)

About the International NGO Safety Organisation:

Founded in 2011, the International NGO Safety Organisation (INSO) is an international charity that supports the safety of aid workers by establishing safety coordination platforms in complex contexts. INSO provides registered NGOs with a range of free services including real-time information, reporting, safety related information and mapping, crisis management support, staff orientations, and training.

INSO services help NGOs with their day-to-day risk management responsibilities and improve their overall situational awareness to support evidence-based humanitarian access decisions.

The Organization has grown from innovative start-up to become a globally recognized charity and a valuable component of the humanitarian safety coordination system.

Today the Organization provides daily support to more than 1,000 beneficiary organizations (NGO) in some of the world’s most insecure environments and has earned a strong reputation for performance, principles & professionalism

INSO has been registered as a charity in the Netherlands since April 2019 and its global headquarters is now based in The Hague, the international city of peace and justice.

INSO has more than 1,000 employees globally and is active in 14 countries across the Middle East, Africa, and Central Asia, with further programmes planned in four additional countries this year.

Overall Purpose of Role:

The primary aim of the position is to provide data and information insights to the management team, as well as develop manage INSO’s database and the registration process of INSO’s partners.

The successful candidate will have a strong background in GIS and Information Management, be inquisitive and detail oriented, and have significant experience building and leading high performing teams.

The team in Lebanon will also include an Information Officer.

Main Duties and Responsibilities:

Database Management

• Ensure that information is contained in INSO Lebanon Database is correctly categorized, promptly updated and of easy access to its users.
• Write and modify SQL queries to connect and retrieve data.
• Conduct a periodical data cleaning.
• Monitor the accuracy and quality of data collected.
• Be the issuer and the responsible for Weekly Incident List (WIL).
• Ensure Power BI reports are connected properly and have scheduled refresh to the SQL database.

Reports

• Review and approve regular reports (BW/MTA/QR), after being filled by the information officer.
• Manage the template of all reports and initiate the transition to Adobe InDesign.

Programming and Development

• Provide Python/R support to the information team to carry on their tasks.
• Blend geographical data with SQL data using a programming language to achieve solutions for common issues.
• Automate the team’s tasks when it’s possible.

GIS activities

• Identify map information needs and sources in collaboration with the Program teams.
• Create and update INSO Lebanon map template whenever possible.
• Produce high quality maps, graphs and other products to support INSO’s analysis and facilitate NGOs’ understanding of the conflict.
• Provide GIS-relevant inputs on field missions intended to gather data for INSO outputs, including maps.

Registration

• Meet with potential partners and assess their eligibility to register with INSO Lebanon.
• Follow HQ instructions to manage the Partners Portal.
• Report on partners statistics to the management.

Management

• Supervise and support the Information Officer (national position).
• Train the information team on new technologies.
• Train newcomers on the database system, IT/cybersecurity standards, and partners portal.

IT Administration and Support

• Set the yearly IT budget.
• Train all relevant staff with data-entry responsibilities (Information Officer, Safety Advisors, Assistant Safety Advisors) on the database.
• Manage SharePoint libraries and organize them with relevant materials.
• Elaborate materials for advertising INSO services under the guidance of the correspondent departments.
• Provide IT support along with the information team to all INSO Lebanon staff.

Essential knowledge, skills, and experience:

• Master’s degree or equivalent in GIS, Geography, Information Systems or relevant field.
• Fluency in English required (written and spoken).
• Experience in database management, including SQL Server and writing complex queries.
• Experience in data analysis and data visualization in a similar humanitarian organization and context.
• Extensive experience with ArcGIS for data management and manipulation, strong ArcGIS technical skills including creating topologically correct shapefiles and geodatabases.
• Knowledge and understanding of theories, concepts and approaches relevant to GIS and the management of information in crises contexts.
• Extensive experience with Excel and Power BI.
• Experience in machine learning, Python, and Visual Basic for Application (VBA).
• Knowledge of Adobe Photoshop, Illustrator, and InDesign.
• Experience in IT support.

Preferred Requirements

• Experience in security and/or political mapping.
• Knowledge of analytical software (Tableau, R) and demonstrated experience in Machine Learning.
• Familiarity with QGIS is desirable.
• Prior knowledge of the Syrian context is an asset, working experience in this region a plus.
• Working experience with humanitarian organizations, particularly NGOs a plus.
• Staff management experience preferrable.

 Key Personal Competencies

• Ability to identify issues, analyse and participate in the resolution of issues/problems.
• Excellent communication, organizational and managerial skills. 
• Demonstrated understanding of humanitarian principles and practices.
• Ability to work effectively and efficiently unsupervised.
• Strong work ethic and capacity to take responsibility for his/her own actions.
• Meeting of tight deadlines, with the availability to work during weekends if necessary.
• The holder must safeguard the access of information by unauthorized parties.