Regional Virtual & Online Testing Support Specialist
QUALIFICATIONS
Required
• A Bachelor’s degree in a related field
• Advanced skills in Excel
• Detail oriented
• Excellent organizational and problem-solving skills
• Fluent written and spoken English and Arabic; French desired
• A valid TOEIC score of a minimum of 900 or above and a Pipplet score in Arabic and English representing a CEFR level of C1 or above
• Demonstrated ability to work independently
• Flexibility in working hours/schedule to accommodate test administrations crossing multiple time zones, weekdays, and weekends
• Demonstrated experience with and ability to understand and use program platform software and hardware requirements, and convey such information to clients
• Demonstrated ability to handle issues in a discrete and confidential manner
• Experience with MS Word Mail Merge, MailChimp, SignUp Genius or similar
• Cover letter describing how you meet these qualifications
Preferred (in addition to but not in lieu of the above)
• Master’s degree in a related field
• Python, Visual Basic, or other relevant coding experience
• Experience proctoring standardized tests
RESPONSIBILITIES:
• Serve as a certified test center administrator for virtual and online testing
• Read and understand all client test administration manuals and other documentation and be able to convey this information to others
• Review requests for test administrations
• Schedule and set up tests through the appropriate platforms and services
• Ensure that all test administrations are scheduled in the most cost-effective manner
• Review proctoring requirements for each administration
• Ensure that the organization’s pool of trained and certified test center administrators and remote proctors has a sufficient number of individuals to meet testing demand
• Assign proctors from existing proctor pool
• Send test admission information to test candidates
• Monitor test sessions
• Serve as technical support for each digital/online test session held in the region
• Provide score rosters/reports for clients
• Prepare reports about test irregularities and associated test security issues in a detailed and timely manner
• Provide statistical reports as requested
• Participate in all test center trainings and meetings
• Adhere to test form management procedures
• Ensure the integrity and professional character of Amideast testing programs
• Respond to inquiries from testing candidates and organizations
• Participate in weekly and ad hoc meetings with the Director of Advising and Testing and other members of the Testing Department at Amideast Headquarters, as required
• Other duties, as assigned
ملاحظة:
دليل مدني، شبكة المجتمع المدني، يوفر للمنظمات منصة لنشر الوظائف, وليس مسؤول عن عملية التوظيف. كل منظمة مسجلة على دليل مدني هي مسؤولة بشكل فردي عن منشوراتها وعن عملية التوظيف.
- Lebanon