Protection Officers for Case Management

Job Description:

• Detect, counsel and follow up individual cases identified during psychosocial activities by the team or referred by other agencies; or through community services and protection monitors where applicable.
• Receive all necessary training including SOGIESC (sexual orientation, gender identity, and expression and sexual characteristics), know your rights, sexual health, drug use, and others, to ensure providing non-discriminatory and non-harmful counseling.
• Conduct a psychosocial assessment of vulnerable cases, including environmental, emotional, behavioral, and social factors as well as resources and strengths that impact the individual well- being;
• Ensure coordination and synergy with the main service providers in the area of intervention for prompt referral, follow up and information sharing; 
• Manage, fill, archive specific forms for cases profiling, referral, and weekly reporting ensuring confidentiality, accuracy, and timeliness;
• Monitor and follow up on the outcome of the assistance provided;
• Provide basic emotional support, legal and medical referral and follow up for urgent cases; 
• Ensure the provision of emergency cash assistance for the most vulnerable clients, according to the needs of the clients, the agreed criteria and the internal procedures and under the supervision of the Senior caseworker;
• Ensure that data protection protocol is respected;
• Participate in meetings and training in and outside the centers including case management meetings and case conferences meetings or any other meetings when required by the Senior caseworker;
• Maintain the strictest and highest forms of professionalism and confidentiality with regards to any and all information received and processed from Helem’s beneficiaries, staff members, and other partners;
• Accomplish and assist in any other task not here listed if required by the organization or deemed necessary to the full achievement of the department’s goals. 

Specific Duties:

• Plan with the Protection & Services Manager to conduct visits to assess the living conditions of the cases when appropriate, when needed, and if the child or the survivor gives her/his consent;
• Ensure the preparation of accurate case plans for high-risk cases identified with clear outcomes and time frames.
• Mapping of services in the area of intervention and reporting information to Senior Case Workers 
• Advocate with different institutions and services providers to help the clients to access needed resources and services 
• Implementation of case management in the intervention location in accordance with all CM steps and related tools and procedures as defined through HELEM’s Protection Strategy. Addressing high-risk cases and sharing with Senior caseworker for possible intervention

Monitoring and Reporting:

• Provide daily and weekly updates to the Senior Case Worker about new cases assessed;
• Contribute to the update of Helem’s case management system. 
• Contribute to the update of Helem’s human rights abuses monitoring and documentation projects.