Case management online helpdesk facilitator

JOB TITLE: Case management online helpdesk facilitator

DURATION:  9 months

LOCATION: Online

ABAAD PURPOSE:

ABAAD aims at achieving gender equality as an essential condition to sustainable social and economic development in the MENA region. ABAAD has a proven record in working in addressing GBV in emergency settings. Through women, boys’ and girls’ empowerment and improving the quality of multi-sectorial assistance for women and girls survivors or at risk of GBV among the host and Syrian refugee population.

Background:

Response and Outreach to Empower Gender Based Violence (GBV) Trauma Survivors, in Syria 2019 is a project being implemented in Damascus, Sweida and Daraa. In the aim of providing quality GBV response, capacity building and prevention services to affected population residing in Syria.

MHPSS CM online helpdesk:

The MHPSS helpdesk is an online portal, facilitated by expert GBV psychologists providing anonymous, quality and discreet case management support to case workers inside Syria. This service addresses the need of having ad-hoc guiding mentorship for GBV cases where physical access is an issue, it also bridges a big gap in the availability of diverse GBV case management approaches.

Psychologists and case workers who are facing challenges in managing a GBV case can log in the portal, present their case anonymously and receive discreet, secure and professional technical expertise.

JOB PURPOSE:

The purpose of MHPSS CM helpdesk facilitator is to ensure helpdesk cases are attended to, helpdesk support is provided and monthly reports are timely and adequate.

REPORTING LINES:   

Post Holder Reports Directly to: ABAAD Director of programs

In addition, post holder coordinates closely with the Program coordinator for planning, implementation, and with ABAAD MHPSS & GBV Advisors for technical inquiries.

KEY RESPONSIBILITIES:

• Receiving training on operating the Helpdesk system and testing the system for one month
• Provision of support to users accessing the GBV CM helpdesk in a professional and ethical manner that adheres to “do no harm” principles
• Provision of monthly report briefly describing the cases received and supported, as per an agreed-upon report template, to be suggested by the consultant

  SKILLS AND COMPETENCIES:

• Master’s or Bachelor’s degree in clinical psychology; social work with in-depth knowledge in the field of GBV.
• A minimum of 5 years of experience in the field of GBV case management.
• Substantial knowledge and understanding of the GBV framework and related cultural and contextual dynamics;
• Experience in providing individual support to service providers working with national and/or international NGOs in the region;
• Excellent oral and written communication skills in English and Arabic
• Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.