Job Purpose

The Volunteer will be responsible for Monitoring the withdrawal activities at the ATMs and ensure that the crowd is well managed and maintained by the responsible personnel (security guard). Moreover, report any incidents such as (cases of extortion, line- up of crowds, ATMs out of service and out of cash and other incidents).

In addition, he/she will be responsible for filling out the ATM monitoring tool daily and report to the direct line manager and support in the distribution activities. 

Responsibilities

• Overseeing and monitoring the redemption process at the ATMs points.
• Ensure that ATMs are working properly.
• Ensuring the appropriateness of crowd management by the responsible personnel.
• Reporting any incidents cases to the direct line manager.
• Filling out and reporting any requested monitoring tools.
• Crowd Control.
• Delivering Food Parcel from trucks. 
• Screening.
• Facilitating CBT, NPTP, and In-kind distributions.
• Organizing distribution sites.
• Cards and PINs searching.

Corporate Competencies:

• Demonstrate integrity and respect to the values and mission of the organization.
• Adaptability, sensitivity and respect to cultural, religious, racial, gender, age and nationality differences.
• Promote gender equality within humanitarian and/or development work.
• Promote vision, mission and strategic plan of the organization in Lebanon.
• An honest team-player with strong interpersonal skills.

Functional Competencies 

• Accurately completes and organizes multiple tasks by taking into account priorities and deadlines. 
• Builds and establishes proper and organized relationships with management, staff, partners and stakeholders as required.

Knowledge Management and Learning

• Ability to familiarize with new areas and people.
• Ability to deal with day-to-day stresses, complaints and field-level security concerns that may arise.
• Ability to use tools provided with little direction. 
• Ability to build new relations with individuals on the field in a comfortable and safe way. 
• Ability to differentiate between personal and business relations on the field.

Minimum Hiring Requirements 

• High School.  
• At least 1-2 years of practical experience in field work monitoring in a non-governmental organization.
• Good command (verbal and written) of English. 
• Fluent in Arabic.
• Knowledge and skills in computer usage including word and excel.
• Strong communication and interpersonal skills.
• Priority will be given to candidates living in Akkar area as the distribution sites are located in Akkar governorate.

Child Safeguarding and Prevention of Sexual Exploitation and Abuse Disclaimer:

Mercy-USA is committed to child safeguarding and PSEA at all operational levels to protect its staff, volunteers and beneficiaries from the harm that arises out of sexual exploitation and abuse.  Mercy-USA conducts background checks on all new hires including requesting police reports. When individuals are terminated from Mercy-USA because of claims related to child safeguarding or PSEA, after investigation, they are reported to relevant authorities and added to relevant criminal/abuser registries to ensure they are not hired again by other INGOs, local NGOs or the UN.

Candidate Considerations: 

Mercy-USA prioritizes protecting employee culture and maintaining the quality of our work. The following documents will be requested if you are considered for hire: 

• Police Check/Report
• ID
• References List 

It is possible that as a condition for hiring, Mercy-USA will, with your consent, conduct an International Background Check and/or check national and interagency sex offender registries. 

Please note this position relies on donor funding and final approval, if for any reasons the funding is blocked or delayed, Mercy-USA reserves the right to take action including terminating the hiring process and/or the contract immediately.