The Hotline Operator answers calls from individuals seeking assistance, information, or support, requiring excellent communication skills, empathy, and crisis management. Responsibilities include providing immediate support, assessing caller needs, offering information and referrals, emotional support, documenting interactions, following protocols, staying updated on resources, and collaborating with team members. Qualifications include a background in social work or counseling, call center or customer service experience, crisis intervention skills, strong communication, problem-solving, and d