The office of the United Nations High Commissioner for Refugees (UNHCR), Lebanon, invites qualified service providers with representation in Lebanon to make a firm offer for the establishment of Frame Agreement(s) for the provision of creative and production services.
UNHCR may award Frame Agreement(s) with initial duration of one (1) year, potentially extendable for a further two (2) periods of one (1) year each, subject to satisfactory performance. The successful bidders will be requested to maintain their quoted price model for the duration of the agreement.


Bidders are required to submit any request for clarification or any question in respect of this RFP by e-mail to Habchy Rindala, Senior Supply Associate at [email protected] copying [email protected]

The deadline for receipt of questions is 16:00 hrs Lebanon local time on 22 January 2024.  Bidders are requested to keep all questions concise

In the e-mail subject line please indicate: “Inquiry on RFP: RFP/2024/001 for creative and production services”.


Suppliers that express interest to submit a proposal are encouraged to attend a pre-bidding conference on Tuesday, 23 January 2024, at 11:00 hrs at S&K Building . This will accord suppliers a unique opportunity to have an in-depth understanding of the TOR requirements and ask questions on areas which are not clear. 

Advance notification of attendance including the names and contact details of firm representative is required in order to enter the site/premises. Notification should be addressed in writing to [email protected] copying [email protected] not later than 22nd January 2024.


The following annexes form integral part of this Request for Proposal:

Annex A:         Terms of Reference (TOR)

Annex B:         Financial Offer Form

Annex C:         UNHCR General Conditions of Contracts for the Provision of Services – July 2018

Annex D:         UNHCR Vendor Registration Form

Annex E:         UN Supplier Code of Conduct

Annex F:         Supplementary Agreement concerning the Protection of Personal Data

            Annex G:         Confirmation on Vendor Non-sanction Lists

How to apply

The offers must bear your official letter head, clearly identifying your company.

Bids should be submitted by file upload to eTenderBox, the online bid registration tool of UNHCR.

The eTenderBox can be accessed via the following URL: http://etenderbox.unhcr.org

In order to use the eTenderBox, registration on the website is required. This registration is exclusively for eTenderBox and does not replace any other registrations for UNHCR applications. One Supplier should have only one registered email account in the system. Therefore, the Supplier must use only one eTenderBox account for managing its offers to UNHCR. In case the password is forgotten, that account cannot be used anymore and new registration is required. Registration Guide and User Manual of eTenderBox are available at the above URL.


The technical offer and financial offer shall be clearly separated by uploading them to the appropriate category in the system. Failure to do so may result in disqualification.

Allowed extensions for files to upload are .doc, .docx, .xls, .xlsx, .rtf, .png, .jpg, .jpeg, .pdf, .txt, .zip. .ppt, .pptx, .bmp, .rar, .gif, .tif and .tiff. Executable files (.exe, .bat, .cmd, etc.) should not be uploaded. The maximum size limit per file is 10MB.Uploaded files can be amended by the Supplier while the tender is open. The selected files for upload are submitted when the ‘Save & Submit’ button is clicked on. Therefore, this button has to be clicked before the deadline expires. If done so, the selected files will be submitted and uploaded successfully even if the deadline expires during the file upload. It is the Supplier’s responsibility to ensure that all files of the final offer are submitted by the tender expiration deadline.

Once the deadline for submission is expired, the bid will be automatically closed after which the uploaded files can be reviewed but options for additional upload and deletion of previously uploaded files are not available anymore. In order to ensure the safe submission of the full and final offer, it is recommended to have all files uploaded well before the tender deadline.

Deadline: 05/02/2024, 16:00 HRS LEBANON LOCAL TIME OR EARLIER.

Monday, 05. Feb 2024
Type of Call
Call for Proposals
Intervention Sector(s):
Communications & Media