Accountability Volunteer - Beirut
Save the Children is a global humanitarian organization committed to diversity and inclusion, working towards empowering and protecting children worldwide and in the countries where it operates. Save the Children highly encourages and welcomes receiving applications from qualified candidates regardless of their diverse gender, orientation, disability, marital status, race, colour, ethnic origins, religion and beliefs. Save the Children has a global policy on anti-harassment as well as zero tolerance for discrimination, bullying, sexual exploitation and abuse. All applications will be looked at and treated with the strictest confidentiality and transparency regardless of the diversity of candidates.
Kindly apply by sending your resume to Lebanonvolunteers.beirut@savethechildren.org mentioning "Accountability volunteer " in the email subject.
Save the Children does not charge a fee at any stage of the recruitment process
Who we are
Save the Children's work saves and improves children's lives around the world. We work to ensure children have healthcare, food, and shelter, as well as learning and child protection services when children need it most. We are committed to helping all children achieve their full potential by ensuring they grow up healthy, receive a good education, and stay safe.
Securing children's rights is the foundation of our work. Millions of children around the world are denied their rights, simply because of who they are or where they are from. We know that to ensure every child has the chance for a future their rights must be upheld.
Through our programming, emergency responses and advocacy, we put the most vulnerable children first, tackling the barriers to survival, learning and protection.
Tasks and Responsibilities
The scope of the role will include the following tasks:
Main Mission: The Accountability Volunteer will support the Accountability team in ensuring accountability to beneficiaries and stakeholders. This includes assisting in the collection, management, and analysis of feedback, supporting information sharing, and promoting community participation. The role contributes to making programs responsive to the needs and feedback of children and communities..
Feedback and response mechanism:
Support in managing current FRM channels (including data entry, screening, validating, etc.).
Answer phone calls received by the helpline number or online form.
Take detailed note of any pending needs or issues reported by the callers.
Record, categorize, and manage feedback received from multiple channels, including feedback boxes, helplines, online form and FGDs.
Report any urgent feedback to the line manager as per the defined process.
Provide relevant assistance to callers if needed: accurate information and orientation on the sectors’ services
Participation and information sharing:
Conduct field visits to monitor feedback collection mechanisms and ensure their proper functioning.
Support the facilitation of community meetings and FGDs to gather feedback from children and other stakeholders.
Document outcomes of participatory processes (notetaking) and share findings for program improvements.
Support in the transcription of the data collected.
Support in the analysis and report writing of the quantitative and qualitative data collected under accountability.
Conduct monitoring activities as requested.
Support in reviewing and distributing Information sharing materials about SCI programs, services, and feedback mechanisms.
NOTE:
Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.
- Lebanon