Case Management Officer in Alay

About Red Oak

Red Oak is a humanitarian, developmental and cultural non-profit organization established in Lebanon in 2017. Red Oak is committed to a sustainable, inclusive, and innovative approach to protecting and educating vulnerable populations in Lebanon. This includes children at risk, survivors of violence, exploitation, and abuse and their caregivers, women and girls, and persons with disabilities. Our approach stands out for its holistic and inclusive methodology, using art as a powerful catalyst for change.

TASKS AND RESPONSIBILITIES:

Program Implementation/Management: 

• Provide case management support in accordance with the MOSA National Standard Operating Procedures for at-risk children, including identification, assessment, referral to relevant services, and follow-up for both children and families in collective shelters in El Meten, ensuring confidential documentation. 
• Ensure that activities are implemented in alignment with national policies, procedures, and standards. 
• Operate across collective shelters, with a focus on outreach work and identifying the most vulnerable children, in coordination with other sectors and in line with the organizational strategy.
• Provide case management support to vulnerable children, including training, coaching, and social support for displaced families. 
• Offer information and assistance in accessing specialized services to ensure children and families receive appropriate support. 
• Update service mapping regularly and identify gaps to enhance service delivery.
• Communicate protection trends, gaps, needs, and risks promptly to inform interventions. 

Team Management and Capacity Building: 

• Supervise and coach caseworkers in the identification, assessment, referral, and follow-up of at-risk children and families. 
• Support caseworkers in delivering PSS (psychosocial support) activities when required. 
• Participate in weekly case management and coordination meetings, including submitting reports on outreach activities, caseloads, family situations, and related challenges. 
•  Maintain accurate records through files, registers, and computer databases, including the use of the Child Protection Information Management System (CPIMS). 
• Collaborate effectively as part of a team, ensuring clear communication of relevant information to maintain high-quality case management.
• Adhere to all relevant policies and procedures, including those related to child protection, code of conduct, health and safety, equal opportunities, and other organizational standards.

EXPERIENCE:

• 3-5 years of experience in case management or child protection programming within humanitarian, development, or community-based settings.
• Demonstrated knowledge of MOSA National Standard Operating Procedures and other relevant child protection frameworks, policies, and guidelines.
• Proven experience working with at-risk children and vulnerable populations in diverse contexts, such as informal settlements, community spaces, and local communities.
• Experience in outreach work and coordination with other sectors to identify and support vulnerable children.
• Hands-on experience in coaching and supervising caseworkers and managing the delivery of psychosocial support (PSS) services.
• Experience with service mapping, needs assessments, and facilitating referrals to specialized services.
• Proven ability to conduct case conferences, manage documentation, and use Child Protection Information Management Systems (CPIMS) or similar databases.
• Familiarity with protection trends, risks, and gaps within humanitarian contexts and the ability to report them effectively.

REQUIRED SKILLS:

• Strong case management skills, including the ability to assess, refer, and follow up on cases.
• Excellent interpersonal and communication skills for effective collaboration with children, families, host families, and stakeholders.
• Supervisory and coaching skills to support and guide caseworkers and other team members.
• Organizational skills with the ability to maintain accurate records, manage multiple tasks, and meet deadlines.
• Data management and reporting skills, including proficiency in CPIMS or other case management tools.
• Knowledge of psychosocial support (PSS) approaches and the ability to deliver or supervise such activities.
• Problem-solving and decision-making abilities to handle challenges effectively in the field.
• Cultural sensitivity and empathy when working with vulnerable children and families from diverse backgrounds.
• Ability to work independently and within a team, maintaining fluid communication and information sharing.
• Proficiency in English and Arabic (written and spoken); knowledge of French is an asset.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and other relevant digital platforms.

Red Oak believes in diversity and invites candidates to apply regardless of gender, sexual orientation, race, color, religion, disability, marital or civil partnership status, or ethnic and national origins, etc.