IDEALAB- Call for Expert: Tech Support Clinics

Park Innovation is a mission-driven organization focused on innovation, combining a community project, coworking space, tech hub, and business accelerator to promote community development. With over six years of active engagement, Park Innovation offers unique programs and resources to empower youth and women, with an emphasis on entrepreneurship and employability.

The initiatives at Park Innovation align with two core pillars:

1. Entrepreneurship: fostering innovation and empowering startups through tailored support, mentorship, and access to resources that enable sustainable business growth.

2. Employability and Employment: bridging the gap between education and employment by equipping youth with essential, market-relevant skills and practical experiences to thrive in a competitive workforce.

For the fourth batch, Park Innovation is implementing Idea Lab in South Mount Lebanon, a 10-week entrepreneurship support program across Lebanon. The program provides the proper technical, financial, and business support needed for entrepreneurs to validate their solutions and turn their ideas into businesses. Entrepreneurs in Tech Support sectors will learn to identify problems, validate solutions in the market, use the $1500 grant to build their first prototype, and create strong teams capable of scaling their startups.

We are seeking an experienced and skilled mentor to guide the 10 startups through the Tech Support Clinics, providing expert advice and hands-on support as they integrate technology into their processes. The mentor will work closely with startups to help them understand how to select the right technology, integrate it into their operations, and troubleshoot any issues that arise during the integration phase. This guidance will help the startups develop scalable and sustainable solutions that optimize their tech usage and business operations.

Scope of Services

The expert will lead a series of VIRTUAL (online) Tech Support Clinics, with one hour dedicated to each startup. There will be 10 clinic sessions, followed by a follow-up meeting for each startup to provide further support.

Key areas to be covered:

• Identifying the appropriate tools, platforms, and technologies to meet the startup’s needs.

• Ensuring the chosen technologies work seamlessly across different systems.

• Identifying and addressing issues during the integration process to ensure smooth operations.

• Ensuring that the technology is used effectively to scale and streamline operations.

• Advising startups on how to address security and privacy concerns during technology integration.

• Helping startups choose cloud platforms and tools that align with their business objectives.

• Guiding startups on managing and monitoring systems for long-term efficiency and scalability.

Qualifications and Requirements

This call invites applications from independent trainers/consultants or legal entities based in Lebanon.

• Strong technical and industrial background in artificial intelligence, technology integration, or related industries, with experience in implementing and optimizing technology for businesses.

• Proven experience in guiding startups or businesses through the tech integration process, including troubleshooting, system selection, and optimization.

• Knowledge of current and emerging technologies that can support scalable, efficient startup operations.

• Prior experience mentoring or advising startups in the technology sector, preference will be given to those who possess industrial and practical expertise.

• Ability to identify, diagnose, and solve technical challenges within a startup environment.

• Familiarity with security, privacy, and cloud-based solutions relevant to startups.

• Degree or equivalent experience in Computer Science, Computer Engineering, Information Technology, Artificial Intelligence or a related engineering field.

• Willingness to directly engage with startups to provide hands-on mentoring and actionable feedback.

• Comfortable working with diverse teams and providing mentorship in a collaborative, feedback-driven environment.

• Ability to evaluate technology choices and help startups refine their system integration plans based on real-world testing.

Expected Deliverables

• Delivery of 10 clinics, offering tailored feedback and actionable steps for each startup to develop their tech systems.

• Provide a clear, actionable roadmap for each startup, detailing steps, milestones, and timelines for their tech integration journey.

• Assist with troubleshooting technical challenges and offering practical, actionable solutions.

• Complete a feedback form for each startup post-clinic, evaluating the strengths and weaknesses of their technology systems and providing recommendations for further iteration.

• Conduct an oral briefing after the sprint to highlight strengths and improvement areas to the IdeaLab program manager.

• Adhere to the relevant procurement procedures (quotation, service agreement, invoice, receipt, MOF certificate and/or ID/Passport, programmatic deliverables).