Business Development Officer

SE Factory is a leading coding academy and job placement organization in Lebanon. It is a social enterprise that trains highly skilled youth in Lebanon and connects them with global companies looking to recruit tech and digital talent. 

SEF is one of the most successful such organizations in MENA, having achieved over 90% employment success for its graduates in the past 5 years. The team is growing and looking to onboard a Business Development and Customer Success Officer.

Should you be hired, you will work alongside the team to achieve SEF’s vision of turning Lebanon into a successful tech and digital outsourcing hub for global companies.

The Role

This is a junior position for recent university graduates. The person taking on the role will work mainly with the Head of Business Development, with overall objective to achieve high employment success rate to a large majority of its graduates (80% to 90%), with a majority of the recruiting companies coming from outside Lebanon. 

The recruited specialist will work with the rest of the team to ensure constant and intelligent bridging between the job market side/recruiter side and the student/training side.

Key activities:

On the training side:

Communicate with applicant coders so they have clear understanding of job market expectations

Follow up with tech and soft skills instructors, communicating with them companies’ expectations to make sure training is always market-adapted

Support with pitch training and mock interviews 

On the recruitment side:

Find and onboard companies (called Recruitment Partners or RPs) looking to hire tech and digital talent 

Help with bootcamp graduation events, ensuring high attendance and preparation of RPs for recruitment

Maintain ongoing RP relationships and help them find the right recruits from SEF, achieving long-term customer success and satisfaction

Help build an engaged RP network that sees SEF as the preferred and highest quality hiring partner

Help Business Development Manager to explore new revenue streams and develop new products 

Related activities include:

Collaborate with manager and designers on content for outreach and marketing related to the RP onboarding process 

Generate surveys to collect information from new companies and existing RPs to have a better understanding on current tech market trends and hiring needs 

Liaise with RPs on submitting projects for students’ graduation project

Support with interview coordination and logistics (timing, room booking…)

Actively track and monitor interview progress of fresh graduates including number of interviews set, job offers received, salary ranges, and take necessary actions to push in any case.

Liaise with accounting to manage payment collection of hired students and RPs

For recruits hired under SEF’s Managed Service on behalf of an RP, support RP and recruit with legal and other employment-related admin as well as space/office matters

Check in with employed graduates to get feedback in an ongoing fashion

Check in with those that have interviewed and not hired as well

Collect data from students and alumni and RPs for promotional and reporting purposes

The Ideal Candidate Personality

We look for applicants who are dedicated to making SE Factory excel both at offering world-class training as well as exceptional customer success with its RPs and business partners.

The right candidate must be driven to get things done and with high quality. They exemplify these characteristics through their previous history and demonstrate them in the application and interview process:

You have a positive outlook on life, you believe you have the power to make things better

You are energetic in seeking out new potential RPs and partners, always pushing for SEF all the time

You are driven towards excellence in the work that you do and set a personal high bar. For example, you go the extra mile in working with potential and existing companies, to build close relationships, deeply understand their hiring needs and strive to finding the right talent for them from SEF’s graduates.

You are incredibly reliable; when you say you’ll do something, it’s as good as done. If your work is dependent on someone else, you keep chasing them so that you can deliver on time and with excellent quality.

You are organized and are highly meticulous when it comes to collecting data. You are able to accurately manage all this information and present it to the rest of the team. You own your data and consider it your responsibility to always keeping it highly accurate, up to date and relevant.

You are humble and eager to learn and seek direct feedback to improve yourself and your work.

You are transparent and reliable and build trust with the team, students, and customers you work with.