Mercy-USA is currently looking to hire an experienced Human Resources Coordinator to assist in running the HR department in the Lebanon Office to ensure the office continuous compliance with all donors’ rules, regulations and requirements. 

The Role and Responsibilities:

Assisting in the development and implementation of HR policies, procedures, and guidelines.

Ensuring compliance with legal requirements and maintaining employee handbooks or manuals

Update/improve on the current processes and policies to ensure continuous improvement.

Oversee the day-to-day implementation of the Human Resources related responsibilities in Mercy-USA Country Office. 

Always ensure employees adherence to Mercy-USA HR policies and procedures and act as the point of contact to answer any queries employees might have.

Line Manage the Human Resources employees within the HR department.


Recruitment and Onboarding:

Assisting with the recruitment process by posting job ads, reviewing resumes, conducting initial, screenings, scheduling interviews, and coordinating the onboarding process for new hires.

Facilitate the employment introduction and conduct exit meetings.


Employee Records and Documentation: 

Maintaining accurate and up-to-date employee records, including personnel files, contracts, and other relevant documentation.

 Handling employee data with confidentiality and ensuring data protection.

Ensure the proper review of employees’ timesheets, attendance, leaves to ensure the accurate preparation of the monthly payroll.

Address and follow up on recommendations provided by the Internal Audit & Compliance department.


Employee Benefits and Compensation: 

Assisting with administering employee benefits programs, such as Salary, Severance Pay and leave policies. 

Coordinating with employees and relevant departments to address benefit-related inquiries or issues. 

Assisting with compensation-related activities, such as salary reviews and bonus programs.

Coordinate with the finance department and inform employees of any updates/changes to labor law, NSSF and donors’ regulations.

Prepare the monthly payroll.


Employee Relations: 

Assisting in promoting positive employee relations by addressing employee concerns, grievances, or complaints. Assisting with conflict resolution and disciplinary procedures as needed. Supporting employee engagement initiatives and activities.

Training and Development:

Assist in the capacity building of existing employees, develop and track the training/capacity building plan in coordination with the Head of Departments. 

 Assisting in coordinating training programs, workshops, and professional development initiatives. Maintaining training records and assisting employees with training-related inquiries.

Oversee and supervise the development of employee appraisal process and ensure proper
implementation of performance appraisal.


HR Systems and Data Management: 

Assisting with the implementation and maintenance of HR information systems (HRIS). Ensuring data accuracy and generating HR reports as required. Assisting with HR analytics and data analysis.


General HR Support: 

Providing general administrative support to the HR team, including managing correspondence, scheduling meetings, organizing HR events, and handling HR-related inquiries from employees


Minimum Hiring Requirements:

Minimum of 3 years of professional experience in Human Resources Management, ideally with an NGO.

Bachelor degree in Human Resources Management, Business Administration or any related fields.

Strong knowledge of payroll processes and labour legislations.

Strong verbal and written command of the English & Arabic languages is a must.

Proficient with Microsoft Office Suite.



Corporate Competencies: 

Demonstrate integrity and respect to Mercy-USA values and mission  

Display cultural, religious, racial, gender, age and nationality sensitivity and adaptability along with respect to all.  

Demonstrate understanding and respect to the International Humanitarian Laws and Mercy-USA internal policies and guidelines to protect and serve vulnerable populations.  

Demonstrate understanding and respect to the protection and safeguarding of children, women, disabled and elderly and any other vulnerably groups. 

Promote vision, mission and strategic plan of Mercy-USA 

An honest team-player with strong interpersonal skills.


Functional Competencies: 

Accurately completes and organizes multiple tasks by considering priorities and deadlines along with potential interruptions. 

Possess excellent auditing skills

Ability to identify challenges and plan and communicate alternatives without impacting operational structures. 

Possess strong analytical skills with high attention to detail

Builds and establishes strong relationships with colleagues and stakeholders.   


Knowledge Management and Learning: 

Ability to familiarize self with new areas and people. 

Ability to deal with day-to-day operation level stresses and security concerns that may arise 

Ability to use resources and tools provided with little direction 

Ability to build new professional relationships with individuals comfortably and safely



Self-motivated, quick learner with an initiative to perform well and beyond expectations

Calm and well-mannered under pressure 

Quick response to urgent requests for information. 

Takes and responds well to feedback 

Open to opposing and varying opinions 

Energetic and positive about the work being conducted 

Focused on results and meeting deadlines.


Application Requirements:

Resume (CV)

Cover Letter 

References may be requested at the time of phone interviews or before hiring. 


Candidate Considerations: 

Mercy-USA prioritizes protecting employee culture and maintaining the quality of our work. The following documents will be requested if you are considered for hire: 

Police Check/Report


References List 

It is possible that as a condition for hiring, Mercy-USA will, with your consent, conduct an International Background Check and/or check national and interagency sex offender registries. 

Applicants may be subject to 2 interviews and skill testing. Applicants will be asked at their first in-person/video conference interview to fill and submit an Applicant Information Form.

Interviews are held in English. 

Interviews are held on an evaluation basis and applicants are selected for further consideration based on their score. 

Only shortlisted applicants will be contacted within 10 days after the deadline. 



Notes for consideration: 

Local applicants only. 

Mercy-USA is an Equal Opportunity Employer. 

Mercy-USA provides reasonable accommodations as needed to individuals with disabilities 

Mercy-USA is looking for a hard-working and dedicated team member who would be an asset to Mercy-USA.

Mercy-USA offers competitive salary and benefits packages based on hiring procedures, terms, and local laws. 

Female applicants are encouraged to consider applying. 


Equal Opportunity Disclaimer: Mercy-USA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Mercy-USA makes hiring decisions based solely on qualifications, merit, and business needs at the time.


Child Safeguarding and Prevention of Sexual Exploitation and Abuse Disclaimer:

Mercy-USA is committed to child safeguarding and PSEA at all operational levels to protect its staff, volunteers and beneficiaries from the harm that arises out of sexual exploitation and abuse.  Mercy-USA conducts background checks on all new hires including requesting police reports. When individuals are terminated from Mercy-USA because of claims related to child safeguarding or PSEA, after investigation, they are reported to relevant authorities and added to relevant criminal/abuser registries to ensure they are not hired again by other INGOs, local NGOs or the UN.


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Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.

Last modified: 
14 Dec, 2023
Intervention Sector(s):
Relief Services
Application Deadline:
Sunday, 31 December 2023
Contract Type:
Full Time
Period of Employment:
Jan 15, 2024 to Jan 15, 2025
Salary Range:
1500 to 2000 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
Bachelor degree in Human Resources Management, Business Administration or any related fields.
Experience Requirements:
3 to 5 years
Arabic Language:
English Language:
French Language:
  • Lebanon
  • North Lebanon
  • Tripoli