Requires a Cover Letter?: 
Application Submissions Guideline: 

Submission Deadline: November 26th, 2020 

Resume (CV)

Cover Letter 

Police Check/Report, waiver to be signed by candidate

ID, at request

Applicant Information Form, at request 

References, at request

Background Check, waiver to be signed by candidate



Contact Person Email: 


Mercy-USA currently operates in Lebanon and Syria contexts under a regional leadership. To ensure that Programs are given equal support, Mercy-USA is looking for a Director of Operations to add to its Lebanon team. 

Reporting directly to the Regional/Country Director, the Director of Operations will be responsible to ensure sufficient support to the development and implementation of Mercy-USA programming, including but not limited to: development of projects and proposals, technical guidance and support, compliance with programming requirements including and not limited to reporting, budget reporting and compliance as well as support to the staff management. 


The Role and Responsibilities:


Country Management Support 

Constantly monitor the humanitarian and related development situations and overall context and work with in-country leadership to adapt the operational set-up accordingly.

Represent Mercy-USA in-country leadership as needed with donors, government representatives and local and international NGO/Community-Based Organization (CBO) partners.

Provide HQ with timely and regular operational and program updates via reporting, meetings and other regular communication. 

Provide Regional/Country Director with operational support as required/requested 


Program Management 

Assume responsibility for leading Mercy-USA operations in the affected country with support from the Regional/Country Director

Supervise Mercy-USA’s in-country programming and provide managerial and technical support as appropriate to ensure that resources, advice and recommendations carefully consider local capacity and context.

Ensure in-country Program Officers comply with internal and donor requirements including but not limited to implementation, reporting and budget monitoring. 

Provide timely updates and reports to the Regional/Country Director and/or HQ on the status of programs and related operating budgets. 

Alongside the Regional/Country Director and/or in-country leadership team, monitor and develop country level planning documents on a yearly basis covering items that include but are not limited to: situation analysis, program development, respect for the environment and climate, protection against sexual exploitation and abuse (PSEA) and equal inclusion of potential beneficiaries, MEAL requirements, budgetary needs, HR capacity building and emergency planning. 

Monitor implementation of Mercy-USA interventions and ensure the projects remain on task, meet objectives and continue to be relevant.

Ensure rigorous monitoring and management of budgets to all programs/projects by ensuring compliance with Mercy-USA financial policy and procedures and that expenditure is within income and approved ceilings and within donors earmarking requirements. Work with the in-country team to identify problems and solutions in a timely and effective manner.


Resource Management 

Work with Safety and Security focal point (HR Manager) in ensuring staff safety and security and providing real-time updates to staff on changing security situations and operational context. 

In coordination with the finance department and in-country leadership, conduct strategic analysis of the situation to identify potential risks, including fraud and corruption.

Ensure planning and effective implementation of strategic coordination and communication efforts with donors and operational partners to enhance Mercy-USA local capacity, funding and presence. 

Champion high quality accountability standards and work with in-country leadership to ensure compliance with relevant Mercy-USA policies and procedures including and not limited to the financial, program and PSEA and Child Safeguarding policies. 

Provide direct guidance to operation and program staff as well as support in the timely coordination and communication within the organization at country level. 


Minimum Hiring Requirements:

3 years’ experience with NGO, humanitarian field preferred.

A minimum of 5 years’ management experience. 

A Master’s Degree or Equivalent work experience in Business, Health, Engineering or in the Social Sciences. 

Relevant experience/skills to provide program support/guidance in Food Security, WASH, Shelter, Health or Livelihoods.

Strong verbal and written command of the English and Arabic languages. 



Corporate Competencies: 

Demonstrate integrity and respect to Mercy-USA values and mission  

Display cultural, religious, racial, gender, age and nationality sensitivity and adaptability along with respect to all.  

Demonstrate understanding and respect to the International Humanitarian Laws and Mercy-USA internal policies and guidelines to protect and serve vulnerable populations.  

Demonstrate understanding and respect to the protection and safeguarding of children, women, disabled and elderly and any other vulnerable groups. 

Promote vision, mission and strategic plan of Mercy-USA 

An honest team-player with strong interpersonal skills.


Functional Competencies: 

Accurately completes and organizes multiple tasks by taking into account priorities and deadlines along with potential interruptions. 

Ability to identify program challenges and plan and communicate alternatives for smooth implementation of programs. 

Builds and establishes proper and organized relationships with management, staff, partners and IP’s as required.  

Knowledge Management and Learning: 

Ability to familiarize self with new areas and people. 

Ability to deal with day-to-day stresses, complaints and operation level security concerns that may arise 

Ability to use resources and tools provided with little direction 

Ability to build new relations with individuals in a comfortable and safe way. 

Ability to differentiate between personal and business relations. 



Self-motivated, quick learner with an initiative to perform well and beyond expectations

Calm and well-mannered under pressure 

Quick response to urgent requests for information. 

Takes and responds well to feedback 

Open to opposing and varying opinions 

Energetic and positive about the work being conducted 

Focused on results and meeting deadlines.


Requirements for Consideration:

Submission Deadline: November 26th, 2020 

Resume (CV)

Cover Letter 

Police Check/Report, waiver to be signed by candidate

ID, at request

Applicant Information Form, at request 

References, at request

Background Check, waiver to be signed by candidate

Applicants may be subject to 2 interviews and skill testing. 

Interviews are held in English. 

Interviews are held on an evaluation basis and applicants are selected for further consideration based on their score. 

No calls. We will only contact applicants being considered for this position within few days after the deadline. 

Please send your expression of interest along with a resume and cover letter to [email protected]: Please refer your questions to the same email. 


Notes for consideration: 

Local applicants only. 

Mercy-USA is an Equal Opportunity Employer. 

Mercy-USA provides reasonable accommodations as needed to individuals with disabilities. 

Looking for hard-working and dedicated team members that would be an asset for Mercy-USA.

Mercy-USA offers competitive salary and benefits packages based on hiring procedures, terms and local Lebanese laws.

Last modified: 
19 Nov, 2020
Intervention Sector(s):
Humanitarian & Development Financing
Application Deadline:
Thursday, 26 November 2020
Contract Type:
Full Time
Period of Employment:
December 14th, 2020 to December 14th, 2021
Salary Range:
2500 to 3000 (USD)
Education Degree:
Masters Degree
Education Degree Details:
Experience Requirements:
3 to 5 years
Arabic Language:
English Language:
French Language:
  • Lebanon
  • North Lebanon