Change Management Specialist – Digital Transformation Projects

Key Activity Areas

Change Management
• Create and implement behaviour change management strategies and plans to maximize user adoption of new IT software and minimize overall risk so that Medair’s IT Digital Transformation is achieved.
• Create actionable deliverables for core components of the change management strategy including communications plan, training plan, impact assessment / resistance management plan.
• Provide reporting on uptake of new systems to ensure successful project implementation.

Internal Communications
• In conjunction with all IT Project Managers, create a communications plan for all digital projects to ensure that the organisation is updated on all upcoming changes, dates etc.
• Craft strong and attractive internal communications and publish on a regular basis – in French and English.

Systems Training and Development
• Develop and maintain professional training packages across all new digital processes and software incorporating; high quality, customised training materials including version control (in both French and English), full training delivery plans taking account of differentiation and assurance of learning along with policies, procedures and system enhancements, production of learning evaluation assessments and production of Training Needs Analysis.
• Deliver professional uniform training courses to employees incorporating; high quality, professional training interventions in line with training plans and learner requirements, and using empathy and sensitivity to help learners overcome any barriers they may have to learning.
• Provide training advice/support to Project Managers during Project Initiation through to Project Implementation and continuing into Project Review.

Innovation/changes
• This position requires the ability to propose improvements of systems or processes in the Project Office function.

Team Life
• Reflect the values of Medair with staff, beneficiaries, and external contacts.