Case Worker

Duties and responsibilities

• Receive high-risk child protection referrals for children in need of protection case management. Priorities intervention according to risk level.
• Ensure that informed consent/assent taken before opening a case
• Ensure that children and caregivers registered in focused PSS activities and PFA activities  without creating stigma and/or judgement
• Ensure the child is involved and participates in the establishment of the case plan
• Ensure the utmost confidentiality of case management data and information throughout the case management process; including protection referrals
• Ensure close coordination with PSS teams in order to ensure children and their caregivers are referred from case management to focused and vice-versa
• Assess received cases and take immediate action to address urgent situations
• Provide age-appropriate counseling and qualitative psychosocial support to children and their families throughout the case management process
• Store and file CP data ensuring the confidentiality of the information collected and the services provided according to the minimum standard
• Flag all high risk cases in which judicial intervention is required to the Officer and ensure they are referred immediately to UPEL
• Produce case reports of quality submitted to the Officer for case conferences and/or to provide recommendations, especially on alternative care options to UPEL for complex cases in need of judicial intervention.
• Receive referrals from different agencies, do action plan and appropriate response to each case
• Raise gaps in CP response services and referral protocols to the Officer
• Adhere to the principles and guidance of the National CP Case Management SOPs, including mandatory reporting requirements
• Identify safe spaces to provide Focused PSS (FPSS) that adhere to the quality checklists for center-based and outreach activities shared at the inter-agency level
• Deliver Focused PSS in line with global and national inter-agency SOPs/standards
• Create a safe space where participants can voice their opinions, thoughts and emotions, share experiences and brainstorm on solutions in a confidential and respectful manner
• Actively identify the most vulnerable: children at high risk and their caregivers and ensure their enrollment in focused PSS programs
• Adapt the location and timing of sessions, content and approach of the focused PSS program to the needs and availability of the participants including children with special needs
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Qualifications

• Worked in  humanitarian settings, specifically in Child Protection /PFA
•  Completed training on National CP Case Management SOPs/ already implemented national SoP and familiar with its tool.
• Excellent knowledge of Child Protection and GBV minimum standards and basic principles
•  Excellent knowledge of psychosocial support basic principles and PSS key messages to vulnerable children and caregivers
• Excellent knowledge of child and adult development and learning
• Excellent knowledge of basic facilitation skills
• Excellent knowledge of safe identification and referral principles
• Excellent interpersonal and problem-solving skills, creativity and flexibility
• Good knowledge of Child Protection case management
•  Previous experience in international organizations and humanitarian settings
•  Ability to maintain confidentiality, respect, non-discrimination and safety of client at all times
•  Computer Literacy (Microsoft Word, Excel and PowerPoint)    

Working conditions

The Job requires understanding the challenges faced and  excepted to work under challenging circumstances, that requires a patient and calm attitude.