Administrative Coordinator | Sawa Blessed NGO

Description: Due to the horrific situation in Lebanon and the ongoing war, Sawablessed the support of the World Central Kitchen are ramping up meal production to support forcibly displaced civilians. We are seeking a dedicated Administrative Coordinator to assist with our e orts. The Phone Operator and report writer will manage incoming calls, inquiries, and complaints regarding our meal services, ensuring e ective communication and customer support in a fast-paced environment, as well as report on the system of the work implemented. 
Main Tasks and Responsibilities:
Handle beneficiaries’ inquiries and complaints. • Manage Sawablessed’s services call line including receiving/making calls, taking messages and relaying to management, responding to focal point queries • Ttaking feedback from focal points and other relevant stakeholders relating to meals including quality, quantity, timeliness, other issues • Confirming numbers of next day meals  • Updating tracker based on calls • Reporting on activity info on the food cluster platform  • Alleviating issues to management on timely basis Education/ Experience Skills- Essential:           • High school diploma or equivalent. • Strong communication skills, both verbal and written (fluent in English and Arabic, French is a plus). • Friendly and professional phone etiquette. • Strong organizational skills and attention to detail. • Ability to handle stressful situations calmly in situations of crises and displacement. • Flexibility to work evenings, weekends, and holidays. • Team player with a positive attitude. • Proficiency in o ice tools (MS O ice). • Previous experience in a customer service role is preferred, but not required. Location: Primarily remote (initial training and being located at Beirut branch 2-3 days per week)
Duration: Immediate recruitment, up to 3 months 24h/7 could be extended, subject to ongoing conditions and circumstances. Review of CV and Motivation letters will be performed on a rolling basis as this is an immediate requirement.  
Salary range: 500 to 600 USD