IYCF Hotline Monitor
To apply, qualified applicants should follow the link below:
https://forms.gle/2rLEgd2VMsTRJZ6M6
No phone calls please. Only shortlisted candidates will be contacted. Please don’t wait for the last date to apply, as IOCC might start interviews before the deadline. Preferable that candidate resides in the areas of concern. IOCC is an equal opportunity employer committed to hiring a professional and diverse workforce.
IOCC has a zero tolerance to Sexual Exploitation and Abuse of beneficiaries and staff. Protection from Sexual Exploitation and Abuse (PSEA) is everyone’s responsibility and all staff are required to adhere to the Code of Conduct, that enshrines principles of PSEA, always (both during working hours and outside work hours). Familiarization with, and adherence to, the Code of Conduct is an essential requirement of all staff, in addition to related mandatory training. All staff must ensure that they understand and act in accordance with this clause.
The IYCF Hotline Monitor will be monitoring the IYCF referrals and will manage the IYCF hotline, receive phone calls from beneficiaries and refer them to the relevant actors in order to improve their quality of life.
Responsibilities and Essential Functions
- Manage the IYCF national hotline, receive calls from beneficiaries and link them to the relevant service providers (lactation specialist, safe artificial feeding support…) through a standardized referral mechanism.
- Provide needed assistance to the targeted beneficiaries and make necessary and timely referrals internally and/or externally to specialized agencies, respecting confidentiality.
- Maintain a proper follow up on the cases referred whether it is referred internally to lactation specialists or externally to other organizations to ensure their access to the right services.
- Collect the needed information and maintain an updated referral database/tracking sheet and ensure all steps taken are documented.
- Coordinate referrals with the nutrition sector when needed (cash assistance, food assistance…)
- Report and raise major challenges or concerns related to the referrals to the IYCF coordinator and the Senior Health Officer
- Perform other duties as required or assigned.
Qualifications
Knowledge, Skills, and Abilities (KSA):
- Good organizational skills.
- Excellent communication and interpersonal skills.
- Self-motivated and initiative taker.
- Good report writing skills.
- Ability to communicate with vulnerable populations.
- Dynamic personality.
- Proficiency in Microsoft Office.
- Fluency in written and spoken Arabic and English.
Experience:
- 2-3 years of work experience
- Previous experience in working with vulnerable populations is an advantage
NOTE:
Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.
- Lebanon
- Beirut