South Sudan: Community Feedback Annual Report (January - December 2024)
Highlights 2024
Nationwide, 9 million people required aid, with 4 million enduring protracted displacement due to conflict, violence, and climate disasters. Western Bahr el Ghazal saw progress in displacement solutions, leading to a scale-down, while Bentiu faced new IDP influxes and returnees from Sudan, delaying solutions to displacement. The conflict in Sudan and flooding worsened humanitarian needs, affecting 51% of the population, with 43 counties severely flooded. By late December, 900,000 people fled Sudan, requiring urgent assistance.
Within South Sudan, IOM implements Site Management (SM) programming in three IDP camps, with Bentiu being the largest, reaching 120,000 individuals with support from FCDO, ECHO, and USAID. In 2024, 14 CFM staff collected feedback in Bentiu, Hai Masna, and Naivasha.
For the purposes of the report Bentiu is divided by its five administrative sectors.
Key Recommendations
• Referral standards should be reviewed and updated in coordination with service providers to ensure cases with standardised responses are closed upon receipt, reducing the number of referred cases.
• CCCM should maintain intermittent operations in Hai Masna and Naivasha to ensure the continued collection and referral of community feedback until the complete phase-out from the sites.
• Service providers should be sensitized on the importance of providing responses to all feedback including unresolvable requests to ensure transparency of the system for all parties.
