Quality Officer - South Area

Background: The Quality program aims to improve performance of the PHCC level through supporting the center to implement selected MoPH standards.

Job Purpose: The Quality Officer will be in charge of monitoring the quality initiatives in the respective field area. S/He will coordinate with colleagues at IMC and supported primary health care centers to identify gaps and develop improvement plans in the supported facilities and services. The incumbent plays a key role in supporting the health facilities to achieve quality targets according to guidelines and protocols informed by Ministry of Public Health (MoPH) and WHO.

Main Responsibilities: 

• Perform regular quality supervisory visits to supported facilities for assessment, monitoring, and guidance.
• Conduct a range of quality assurance tasks including observations, audits, completion of checklists and others.
• Identify gaps in health services at supported facilities based on MoPH standards.
• Conduct needs assessments and participatory assessments to identify additional gaps and areas of improvement
• Identify priorities and support in development of quality improvement plans in collaboration with the health facilities and the field staff
• Offer technical support and mentoring to achieve quality improvement
• Track performance of the supported facilities towards meeting a set of quality improvement indicators
• Evaluate the facility’s monthly performance against defined targets to determine clinic staff incentive provision
• Collect all supporting documents for the incentive provision
• Perform patient file monitoring
• Track the budget vs. the actual incentive provision for the quality program on a monthly basis with the QM and finance if needed.
• Perform any other duties as requested

Reporting:

• Work with the field team to ensure regular collection of the quality program data and documentation as per grant and reporting requirements.
• Submit regular qualitative reports on the quality updates within the respective area
• Maintain detailed records on quality assessments, indicators, performance and trends
• Prepare statistics on quality performance and quality success stories as relevant

Essential Qualifications: Nursing BS

Desirable Qualifications: Masters in Public Health

Essential Experience: Experience with auditing and monitoring of health service delivery and quality initiatives is required.

Desirable Experience: Experience working with an NGO is preferable.

Essential Competency: 

• Fluent command of written and spoken Arabic and English
• Core knowledge of public health principles and techniques
• Working knowledge of the Ministry of Public Health in Lebanon policies and protocols
• Excellent communication skills
• Able to take initiative within a defined framework
• Flexible and creative
• Able to work under stress
• Strong commitment to work, the organization and its values

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status. International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website provided at the end of this document.

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.      

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.      

Website for reporting misconduct: www.internationalmedicalcorps.ethicspoint.com.  Please do not submit your CV or application to this website, it will not be considered for review