Embrace National Lifeline Operator - VOLUNTEER

Requires a Cover Letter?: 
Application Submissions Guideline: 

Interested candidates should submit their application through the following link https://embracelebanon.org/WhatWeDo/BecomeOperator by December 24, 2023, at the latest. Please upload all the required documents, copy of your CV, Statement of Motivation, copy of your ID/Passport, copy of your Criminal/ Judiciary Police Record (valid for aperiod of 3 months from issue date), and a Photo of yourself that clearly shows your face. Otherwise, your application will be declined. Only applications through the website link shared above will be considered; any application submitted by email will be dismissed.

Contact Person Name: 
Marwa Al Hajj
Contact Person Position: 
Embrace Lifeline Operations Manager
Contact Person Email: 

Embrace welcomes applications from individuals with various backgrounds. Helpline operators work hard at answering crisis calls, de-escalating crises, and providing the caller with emotional support. With the aim of sustaining the Embrace Lifeline availability 24/7, the need to have more volunteer helpline operators is significant.

To become a Lifeline operator, volunteers are required to submit their profiles, after which they are interviewed and accordingly invited to attend a full 4-days training. After completing the training, volunteers are enrolled in the volunteering program for an observational period before they take on their role as Embrace Lifeline Operators.


Requirements to become a lifeline operator:

-Age 21 years or above

-Ability to volunteer

-Ability to commit to serving as a volunteer helpline operator for a minimum of one year

-Ability to cover 8 hours of volunteering per week

-Ability to commit to covering shifts round the clock, including shifts running between 10 pm and 10 am - early and overnight shifts

-Ability to cover the overnight shift falls between 2 am and 6 am at least once per month

-Ability to commute to the center located in Beirut

*All the above requirements must be fulfilled to apply for this position.

All applications will be screened for eligibility criteria; Please attach all the required documents. Any incomplete application will not be considered.

Note: Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.
Last modified: 
09 Jan, 2024
Intervention Sector(s):
Advocacy & Awareness, Human Rights & Protection, Mental Health
Application Deadline:
Saturday, 13 January 2024
Contract Type:
Period of Employment:
1 Year
Salary Range:
Unpaid Position
Education Degree:
No Degree Required
Education Degree Details:
Experience Requirements:
No experience required
Arabic Language:
Very Good
English Language:
Very Good
French Language:
  • Lebanon
  • Beirut
  • Beirut