RFP- Design and Web Development- Shabeb Act

Overview of the British Council

The British Council is the UK’s international organisation for cultural relations and educational
opportunities. We create friendly knowledge and understanding between the people of the UK and other
countries. We do this by making a positive contribution to the UK and the countries we work with – changing
lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language,
education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million
people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal
Charter and a UK public body

The British Council employs over 10,500 staff worldwide. It has its headquarters in the UK, with offices
in London, Manchester, Belfast, Cardiff and Edinburgh. Further information can be viewed at
www.britishcouncil.org.

Introduction and Background to the Strengthening Resilience Project (SR2) Project / Programme

The Strengthening Resilience - MENA II (SR2) programme is funded by the European Union and
delivered by a consortium led by the British Council. It began with a pilot in 2015 and its current phase will
continue until January 2021. It is under implementation in Lebanon, Morocco, Tunisia and Jordan.

Resilience is the ability of individuals and communities to recover keep going and grow through adversity.
Resilient individuals are the “self-starters” who both take advantage of and create opportunities for themselves
and others. Resilient communities use their social and political ties to negotiate solutions to the problems they
face. The Strengthening Resilience (SR) programme aims to build young people’s resilience – their ability to
“survive and thrive” whatever pressures and hazards they confront.

In Lebanon the programme involves building the individual resilience and sense of citizenship of youth,
engaging them in community development and enhancing their role in political participation in order to
strengthen communities against extremist narratives and reduce the appeal of violent extremist groups.
This is being done through Shabeb Act, a project that brings together 11 civil society organisations from all the 8 governorates and the local authorities to work together on increasing the resilience of their communities.
The 350 participants of the program will learn to identify needs within their communities and respond to them by implementing 15 social action projects across Lebanon. The Shabeb Act platform will then highlight and amplify those social action projects to encourage and push youths to take similar positive pathways.

Tender Conditions and Contractual Requirements

This section of the RFP sets out the British Council’s contracting requirements, general policy requirements, and
the general tender conditions relating to this procurement process (“Procurement Process”).

Contracting requirements

The contracting authority is the British Council which includes any subsidiary companies and other
organisations that control or are controlled by the British Council from time to time (see:
http://www.britishcouncil.org/organisation/structure/status).

The appointed supplier will be expected to deliver the goods and/or provide services at the British
Council offices in Lebanon where the training is to be delivered in Tripoli

The British Council’s contracting and commercial approach in respect of the required goods and/or
services is set out at Annex [1] (Terms and Conditions of contract) (“Contract”). By submitting a tender
response, you are agreeing to be bound by the terms of this RFP and the Contract without further negotiation or
amendment.

The Contract awarded will be for duration of 2 months

In the event that you have any concerns or queries in relation to the Contract, you should submit a
clarification request in accordance with the provisions of this RFP by the Clarification Deadline (as defined
below in the Timescales section of this RFP). Following such clarification requests, the British Council may
issue a clarification change to the Contract that will apply to all potential suppliers submitting a tender response.

The British Council is under no obligations to consider any clarifications / amendments to the Contract
proposed following the Clarification Deadline, but before the Response Deadline (as defined below in the
Timescales section of this RFP). Any proposed amendments received from a potential supplier as part its tender
response shall entitle the British Council to reject that tender response and to disqualify that potential supplier
from this Procurement Process.

Tasks

• Determine and communicate Environment URL, presentation, layout, and functionality guidelines
• Develop all necessary functions, user interface features, and online features drawn on the recommendations of the Shabeb Act team
• Provide a detailed written and visual site map and user experience scenarios in collaboration with the Shabeb Act team
• Design fully the graphic user interface of the platform, its subpages, its interactive functions, and layout of its content for sharing, download, and print
• Define the work schedule for the delivery of the platform, with clear approval milestones and client engagement intervals built in.
• Conduct Environment quality assurance testing including user experience, user interface, security, and functionality
• Determine the associated content that will populate the platform as well as its on-going management and upload as required.
• Deliver back-end training on content uploading, knowledge extraction, evaluation report generation (in person, webinar and report based) + on demand assistance for the first 3 months.
• Determine and stress-test the user-friendly customer journey for the platform in a way that ensuresusability across demographics and abilities.
• Provide a comprehensive knowledge capture and monitoring and evaluation plan for assessing the success of the platform, including key indicators, M&E tools and identifying roles and responsibilities.
• Execute platform bug and user testing ahead of going live
• Deliver the platform ‘live’.

Skills and competencies

• Excellent written and verbal communication
• Fluency in English
• Experience of working with government entities and international organisations
• Experience of building virtual environment platforms and functions
• Experience of graphic user interface design