Requires a Cover Letter?: 
yes
Application Submissions Guideline: 

Any application with no Cover Letter & Title will be rejected.

Contact Person Email: 
Description: 

Major Responsibilities:

Ensure adherence with Nabad policies, guidelines and standards.

Prepare and develop status reports as required by management.

Ensure that projects target beneficiaries most in need, and explore and assess new and better ways to assist.

Ensure compliance with complaints and referrals handling strategy, tools, handbooks, guidelines and standards.

Ensure proper filing of documents and documentation of the complaint mechanisms

Provide specific technical support and capacity building on the complaint mechanisms

Assess, promote and document ideas for technical improvement and further development options of the complaint mechanisms and the referral system.

Ensure that all protection related detected cases are referred to the concerned referral focal point.

Ensure proper and effective response to the complaints received, in compliance with relevant guiding principles and the established procedures.

Ensure accountability’s coordination that adequate referral pathways at the area/field offices level are operational and regularly updated, in liaison with the referral focal points, to guarantee that beneficiaries are provided with timely and appropriate access to comprehensive assistance and care, especially when dealing with cases at high risk or extremely vulnerable.

Ensure and maintain a proper online/offline confidential and secure registration of all documents related to complaints and Feedback

Consult beneficiaries and target communities for feedback on the complaint mechanisms and the referral system in place, as well as for referring identified protection issues.

Contribute to the development of specific Standard Operating Procedures (SOPs) to run the complaint and feedback mechanism.

Communicate and disseminate CFM SOPs

Develop and maintain a secure and confidential complaint and feedback database and records that considers safety of the complainant for sensitive complaints (sexual exploitation and abuse, child abuse, corruption and breach of Nabad code of conduct).

Ensure all complaints and feedback are captured properly and adequately with the relevant information.

Ensure a proper timely and confidential response and feeding back to the complainant to the complainant

Contribute to information sharing mechanisms to improve transparency and participation.

Work closely with Shelter, Livelihood, Education, WASH and Protection teams to support with collecting, collating, presenting and otherwise managing information for accountability related reports.

Conducting regular field visits to Nabad project locations to monitor the implementation and visibility of CFM.

Support ED on developing a strategy for CFM promotion internally and externally.

Ensuring transparent communication of information sharing of Nabad actions build on previous beneficiary’s consultations and participation.

Expired

NOTE:

Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.

Last modified: 
15 Mar, 2021
Intervention Sector(s):
Human Rights & Protection, Labor & Livelihoods, Water sanitation and hygiene
Application Deadline:
Sunday, 21 March 2021
Contract Type:
Full Time
Period of Employment:
until 31-12-2021 / Renewable according to performance & Fund
Salary
N/A
Salary Range:
800 to 1200 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
Bachelor degree in social sciences, humanities, or any other relevant field. At least 3-5 years of experience in NGOs preferably in an emergency or post-conflict setting in Humanitarian Response, beneficiary reception and/or counselling, accountability, or related field. Experience in handling sensitive/confidential information of complaints and feedback. Experience in data analysis and report writing and ability to present data and convey information clearly.
Experience Requirements:
3 to 5 years
Arabic Language:
Fluent
English Language:
Excellent
French Language:
None
Country/City: 
  • Lebanon
  • Beqaa
  • Zahleh