Clients Services Operations Supervisor

Requires a Cover Letter?: 
Application Submissions Guideline: 

Interested candidates are encouraged to apply online on arcenciel's careers website:

Contact Person Name: 
Recruitment Unit
Contact Person Position: 
Recruitment Supervisor
Contact Person Email: 

General objectives & tasks:

1- Management of the clients services team:

  • Manage the organization and distribution of tasks for his team.
  • Support the training of clients’ services operators (cashier, administrative agent, delivery manager).
  • Coordinate the work of the team.

2- Client relationship management:

  • Identify and respond to client needs for technical aids in the best conditions.
  • Provide quality service.
  • Identify complaints from clients and beneficiaries and develop the necessary corrective actions.
  • Ensure that clients and beneficiaries are respected and treated fairly.
  • Whether or not to grant client credits and ensure follow-up.
  • Make sure clients and beneficiaries are always satisfied.
  • Manage beneficiaries’ conflicts.

3- Ensure the proper functionality of the unit:

  • Control the cash registers.
  • Check the corrections (credit note and return).
  • Control the margins by product (sale price - purchase price).
  • Validate supply and stock transfer requests.
  • Ensure the implementation and compliance with procedures.
  • Send daily cash-out and daily activity reports to the center’s accounting relay and to the center manager.
  • Draw up the budget for your unit and ensure that it is respected.
  • Apply the strategic orientations in consultation with the mobility and center program manager.

4- Participate in the development of the services:

  • Suggest to the center manager and the mobility program the development of new items and services.
  • Suggest to the center manager and the mobility program the development of work organization.
  • Propose strategic orientations for the service to the center manager and of the mobility program.


Position Requirements:

Professional Competencies: 

  • Knowledge of all products and services offered as well as medical technical terms relating to them.
  • Good knowledge of techniques and commercial communication.
  • Mastery of arcenciel culture, values ​​and procedures.


Personal Competencies: 

  • Good communication skills.
  • Organizational capacity.
  • Negotiation.
  • Comprehension.
  • Leadership.
  • Stress management.
  • Patience.
  • Adaptability.
  • Conflict management.
  • Ability to work in a team.


Working Schedule: Monday till Friday from 08:00am till 04:00pm/09:00am till 05:00pm.

Contract Type: 1 year (renewable).


Last modified: 
06 May, 2021
Intervention Sector(s):
Children & Youth, Development, Disability, Rehabilitation
Application Deadline:
Monday, 17 May 2021
Contract Type:
Full Time
Period of Employment:
1 year (Renewable)
2,060,000 LBP/Month
Salary Range:
1200 to 1500 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
The candidate should have a bachelor's degree in management or public relations or advertising and sales or physical therapy .
Experience Requirements:
3 to 5 years
Arabic Language:
English Language:
French Language:
  • Lebanon
  • Beirut