Staff Care Officer

Position General Obejctive

• To support the HR department and bases in tracing, reporting and follow up all COVID-19 related cases among ACF staff.
• Ensure and facilitate staff access to right support channels.
• Support the HRCO and DCD in updating COVID-19 related SOP’s, protocols, and procedures.
• Implement new practices and initiatives relevant to staff care.
• Train ACF employees on COVID-19 protocols and procedures.
• Implement Relevant staff care and COVID-19 capacity building initiatives and trainings at mission level.

Objective 1: COVID-19 Case Management (40%)

• Serve as the mission COVID-19 focal point and work closely with the base focal points to ensure proper case management.
• Actively trace cases with symptoms or who have been in contact with positive and suspicious cases.
• Actively report different cases to HRCO, DCD, and HOB and HR Manager
• Actively suggest proper actions to take for each individual case.
• Constant and consistent follow up with each case and share proper actions to follow.
• In close coordination with HRCO and DCD, proper clearance for cases in quarantine following ACF procedures and protocol. 
• Constantly share updates in local relevant legislations with HR Coordinator and ensure proper implementation of changes and updates after HRCO validation. 
• Support the HRCO and DCD in updating existing COVID-19 SOP’s and protocols.
• Actively report and discuss new interventions when needed.
• Close follow up with the insurance agent to ensure staff are properly covered and referred to necessary channels when needed.
• Proper documentation and filing for cases in a safe and confidential place.

Objective 2: Training and Capacity building (30%)

• Conduct COVID-19 awareness and refreshing sessions.
• Conduct Awareness sessions for COVID-19 SOP’s and protocol
• Build staff capacity and compliance in COVID-19 health measurements and protocol.
• Contribute in creating necessary training materials related to COVID-19.
• Build COVID-19 focal points capacity in handling cases as front liners.
• Contribute in creating prevention methods (reporting, adherence to protocols, adherence to actions, etc.) relevant to COVID-19
• Proper filing and documentation.

Objective 3: Staff care Initiatives (10%)

• Support HRCO in implementation of Staff care initiatives at mission level.
• Provide capacity building and trainings for staff and managers, to enable them to fulfil their Staff Care responsibilities 
• Coordinate with line managers, staff focal points, medical and psychosocial support to ensure necessary channels are established in order to provide support when and how it is required 
• Support the HRCO and DCD in updating existing staff care SOP’s and protocols.
• Support HRCO and HRM’s in follow up of critical incidents.

Objective 4: Reporting (20%)

• Ensure that Action Against Hunger policies and procedures are monitored and maintained. 
• Proper reporting to HRCO and DCD of breaches in ACF protocol, COD, and internal regulations.
• Adequate and timely reporting on all COVID-19 cases, critical incidents to HRCO, DCD, and HOB.
• Attend the HR monthly Meeting

Objective 5: Security

• Respect the security rules specified in the mission and base security plan, see to it that the team under his/her responsibility complies with the security plan and perform the security management tasks that can be assigned in its protocols.
• Communicate to the security managers of the working location any security related information or noncompliance with the security plan

Objective 6: Support humanitarian activities of Action Against Hunger

• Support the emergency interventions of the organization as per the employee’s abilities.
• Support any activity that helps reaching our humanitarian goals, as per the employee’s abilities.
• Promote Gender Balance in teams when recruiting  

KNOWLEDGE AND EXPERIENCE REQUIRED:

• Training/ Education:
  • Bachelor’s Degree in Psychology, Public Health, or related discipline. Post Graduate qualification in Human Resources will be an added asset
• Technical specific knowledge:
  • Ability to create an environment in which others can talk confidentially and within a climate of established trust.
  • Solid knowledge of HR labour law.
  • Advanced training skills.
  • Strong representation skills and experience with delivering training sessions in addition to development of relevant trainings.
  • Demonstrate the highest level of ethical behaviour.
  • Remain flexible & adapt to changes in work environment.
  • Study and apply new information and take initiatives.
  • Excellent time-management, problem-prevention and problem-solving skills.
  • Work accurately with close attention to detail.
  • Maintain confidentiality of sensitive information.
  • Possess a work ethic that includes neatness, punctuality and accuracy.
  • Excellent interpersonal skills to facilitate interaction with the workforce.
• Previous experience:
  • At least 2- years of professional experience in duty of care and staff care discipline.
  • Solid experience in delivering relevant trainings and awareness sessions in addition to development of necessary training materials and methods.
  • Experience working with a diverse workforce.
• Humanitarian sector knowledge:
  • Prior experience working with a non-profit community services corporation a plus
• Action Against the Hunger knowledge:    
  • Not a compulsory requirement
• Languages:                                                 
  • Compulsory: English and Arabic
• IT and specific systems:
  • Basic computer skills, including e-mail, word processing and spreadsheets
  • Advanced skills on Excel
  • Excellent skills on PPT
• Mobility (national/ international); National - 85% travel to the field (50% Zahle, and 35% Tyre and Beirut)