Volunteer - Accountability & Effectiveness (x4)

Duration: 3 months – 48h/month
Department Background:
International Medical Corps is committed to delivering programming that is safe, accountable, and inclusive in order to address the inherent inequities of power that can exist in humanitarian settings, by putting the people affected by crisis at the center of assistance and ensuring there are systems in place to elevate the needs of people and communities affected by crises. Our approach also considers that within the affected population, there are marginalized groups—women, adolescent girls, older people, those living with disability, and others—who face greater risk, who encounter additional barriers to access assistance, and whose voices are not heard.
The Accountable and Inclusive Programming Approach ensures that affected populations can access essential assistance and information, remain safe while doing so, have their diverse needs met, and are empowered to provide feedback on the programs and their rights. By integrating safeguarding, protection mainstreaming, and accountability to affected populations (AAP), International Medical Corps strives to promote equity, non-discrimination, and humanitarian principles: humanity, impartiality, neutrality, and independence in all its interactions. Building trust with communities is central to our mission, ensuring that humanitarian efforts respect the dignity of those served while minimizing any potential harm.
Under AAP, there are Community-Based Feedback and Response Mechanisms (CBFRM) to provide all groups within the communities we serve with safe, accessible, and preferred ways to submit feedback or complaints and get them addressed. Different mechanisms may be needed so that communities can safely raise sensitive complaints, in addition to feedback and non-sensitive complaints. This process reinforces safeguarding by ensuring that communities have means to let us know if our staff and programs are putting them at risk of harm.

Main Tasks and Responsibilities:
•External Service Mapping: Assist in updating the service mapping by identifying relevant services and providers.
•Support in Case Closure of Requests for Assistance: Help the CBFRM Assistant with referrals needed to ensure that beneficiary complaints and feedback are properly addressed.
•Sort Data from the CBFRM Database: Extract data from the database related to community members requesting assistance for services provided by IMC.
•Maintain Accurate and Organized Records and Documentation: Ensure data integrity and ease of access by keeping records and documentation accurate and well-organized.
•Support in focus group discussions in various areas on the field by note taking the discussions and assist in facilitation.
•Document key points, observations, and participant detailed inputs including tone and emotions during focus group discussions to ensure accurate and comprehensive notes are captured.
•Assist the facilitator during sessions to foster a supportive and inclusive environment that accommodates the needs of all participants. This might include supporting the participants who are living with a physical or sensory disability to fully access and engage in activities.

Qualifications:
•Should be highly computer literate, with good level of proficiency in Microsoft Word and Excel.
•Possesses an understanding of medical terminology and is knowledgeable about the medical services provided at Primary Health Care Centers (PHCCs) in Lebanon (preferable)
•Ability to identify and type out nuanced information, including tone, emotions, and context and keep up with real-time discussions.
•Previous experience with a humanitarian organization and/or working with refugees, PWD in humanitarian settings is favorable.
•Personal and organizational skills, including time management, the ability to meet deadlines and, handle sensitive information with discretion.
•Proficient in English and Arabic proficiency (Writing, Speaking – Reading)

Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, colour, religion, sex, sexual orientation, national or ethnic origin, age, disability or status.
Compliance & Ethics: Promotes and encourages a culture of compliance and ethics throughout International Medical corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.
The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all inclusive.