Protection case worker- Beqaa area

Major responsibilities:

Individual Case Management

Identify and receive referrals regarding persons with disabilities and their families who are detected during registration, psychosocial, outreach and other LUPD activities.

Conduct household visits and center-based interviews to assess the needs of individuals and families.

Provide information to persons with disabilities and families about their rights and entitlements, including what services are available (including beyond the scope of services provided by LUPD).

Work with identified persons with disabilities and families to develop and implement an action plan in accordance with their needs, capacities, and goals.

Offer persons with disabilities and families’ choices and options, including seeking out alternatives when the needed services are not available, and actively involve persons with disabilities and/or families in decision making that will affect them.

Assess risk and support persons with disabilities and families to understand risks relevant to their situation.

Link persons with disabilities and families with support groups and networks, and other community-based resources, as appropriate.

Directly provide psychosocial counseling and support the coordination of provision of services by other specialized service providers in accordance with the needs of persons with disabilities and families.

Ensure appropriate monitoring, review, and follow up of the services provided to cases.

Ensure complete and updated documentation related to each individual case.

Determine if and when it is appropriate to discontinue follow up to persons with disabilities and families (case closure).

Be accountable to persons with disabilities, families, and communities for the services they provide.

Data management and reporting

Manage, file, and store data, ensuring the confidentiality of the information collected and the services provided.

Prepare and submit weekly and monthly work plans in a timely manner for the Social Workers supervisor’s validation.

Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.

Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management and reporting requirements.

Coordination and representation

Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.

Receive cases referred from other agencies. Provide feedback on actions taken to other agencies, when necessary and appropriate in light of confidentiality requirements.

Lobby on behalf of persons with disabilities and families to access services and support individuals and families to effectively represent their views, needs and capacities in all meetings affecting them.

Qualifications

Work Experience:

- At least 2 years of experience in counseling.

- Experience working with persons with disabilities preferred.

Demonstrated Skills and Competencies:

- Ability to maintain confidentiality, respect, non-discrimination, and safety of beneficiaries at all times.

- Good communication skills.

- Excellent interpersonal and problem-solving skills, creativity, and flexibility.

- Strong team spirit, comfortable in a multi-cultural environment.

- Flexibility in working overtime when needed and ability to handle pressure well.

- Good computer skills (Microsoft Word and Excel).

- Good reporting skills.

Education: Bachelor/Degree in Social work, Counseling, Psychology, or another related field.

Language Skills: Fluency in Arabic required, ability to communicate and write clearly in English preferred.

Certificates: Case Management Training