Internal & External Vacancy - Health Case Officer - Ref #533

Job Purpose

A Health Case Officer will be in direct contact with patients covered under this program, as well as with focal points at contracted hospitals and primary healthcare centers for referred cases. The Health Case Officer will assess patients' vulnerabilities and continuously ensure they receive the necessary healthcare services. Additionally, he/she will follow up with discharged hospitalized patients and coordinate the corresponding referrals to ensure they receive comprehensive services under this program.

North and Akkar-Field visits is required under this position.

Responsibilities

• Participate in conducting introductory visits to the hospitals before the initiation of the project.
• Coordinate with PHCCs referring children under 5 and pregnant women for life-saving hospitalization and ensure that the cases meet the hospitalization coverage criteria under this program
• Coordinate with contracted hospitals regarding admissions and referrals before directing cases from primary health care centers to the designated nearest contracted hospital.
• Follow up with hospitals' focal points to revise documents needed and track missing information needed for patient approvals and processing.
• Follow up with PHCCs focal Points on referrals and ensure that the referred cases from primary health care centers are referred to the nearest contracted hospitals upon confirmation from the Health case worker.
• Prepare commitment letters for the patients covered by Mercy-USA projects in each hospital monthly.
• Receive and review invoices sent from contracted hospitals for the covered patients before sharing them with the medical coordinator.
• Conduct phone-based vulnerability assessment with the patients referred from primary health care and who require hospitalization.
• Assist in the patients’ selection and update regularly the list of patients enrolled in the program.
• Assist in developing the online tracking tools and keep them well updated while ensuring the confidentiality of information collected is maintained at all times.
• Prepare and send commitment letters to each beneficiary and hospital detailing the financial contribution of Mercy-USA. 
• Collect and record beneficiaries' data covered by Mercy-USA through hospitalization support
• Conduct and track the referral processes between Mercy-USA and other NGOs using the referral tracking tools.
• Conduct follow-up calls with the caregivers of children under 5 and pregnant women that benefitted from Mercy-USA hospitalization coverage program.
• File documents in an organized and efficient manner in both paper and electronic formats to facilitate the review of cases.
• Review rigorously the supporting documents sent by the hospitals required for the payment processing.
• Conduct field visits to the contracted hospitals in north and Akkar to ensure the quality of services provided.
• Identify and refer cases in need of other assistance such as mental health support, PNC visits at the PHCC.
• Keep the Project coordinator well informed about the project challenges encountered.
• Attend trainings on health, nutrition, and protection topics conducted internally or by other NGOs.
• Fulfill other duties and requirements as agreed upon with the line management. 

Corporate Competencies:

• Demonstrate integrity and respect to Mercy-USA’s values and mission.
• Display cultural, religious, racial, gender, age and nationality sensitivity and adaptability along with respect to all.
• Promote vision, mission and strategic plan of Mercy-USA in Lebanon.
• An honest team-player with strong interpersonal skills.

Functional Competencies 

• Accurately completes and organizes multiple tasks by taking into account priorities and deadlines along with potential interruptions.
• Ability to identify program challenges and plan and communicate alternatives for smooth implementation of programs.
• Builds and establishes proper and organized relationships with management, staff, partners and IP’s as required.

Knowledge Management and Learning

• Ability to familiarize with new areas and people.
• Ability to deal with day-to-day stresses, complaints and field level security concerns that may arise.
• Ability to use tools provided with little direction. 
• Ability to build new relations with individuals on the field in a comfortable and safe way. 
• Ability to differentiate between personal and business relations on the field.

Self-Management 

• Self-motivated, quick learner with an initiative to perform well and beyond expectations.
• Calm and well-mannered under pressure. 
• Quick response to urgent requests for information.
• Takes and responds well to feedback. 
• Open to opposing and various opinions. 
• Energetic and positive about the work being conducted. 
• Focused on results and meeting deadlines.

Minimum Hiring Requirements 

• A Bachelor’s Degree in Public Health, Nursing, Pharmacy, or Midwifery.
• At least 1 year of experience in the health sector.
• Non-Governmental Organization (NGO) experience is preferable.
• Demonstrate a high level of cultural sensitivity, professionalism, politeness, and objectivity when dealing with the beneficiaries under all circumstances.  
• Organization skills, including time management and the ability to meet deadlines.
• Good command (verbal and written) of English Language.
• Fluent in Arabic.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

Child Safeguarding and Prevention of Sexual Exploitation and Abuse Disclaimer:

Mercy-USA is committed to child safeguarding and PSEA at all operational levels to protect its staff, volunteers and beneficiaries from the harm that arises out of sexual exploitation and abuse.  Mercy-USA conducts background checks on all new hires including requesting police reports. When individuals are terminated from Mercy-USA because of claims related to child safeguarding or PSEA, after investigation, they are reported to relevant authorities and added to relevant criminal/abuser registries to ensure they are not hired again by other INGOs, local NGOs or the UN.

Candidate Considerations: 

Mercy-USA prioritizes protecting employee culture and maintaining the quality of our work. The following documents will be requested if you are considered for hire:

• Police Check/Report
• ID
• References List 

It is possible that as a condition for hiring, Mercy-USA will, with your consent, conduct an International Background Check and/or check national and interagency sex offender registries.