RESET - COMMUNITY MANAGER (Deadline Extension till the 11th of June 2023)
In recognition of the Mediterranean accelerating employment and environmental crises, there are various calls for action to create a sustainable and inclusive economy that ‘works for everyone'. As the region thrives towards developing and implementing measures for a sustainable green transition, RESET aims to facilitate economic and social development via supporting the creation of sustainable and green businesses. The project will gather, analyse and synthesize learnings regarding 'what works' within the field of sustainable and green business support, and seeks to upstream this knowledge effectively. It will support local, national and regional stakeholders to make use of this knowledge to create strategies, policies and regulations to stimulate the green economy. RESET targets seven Mediterranean countries and will address the whole enabling eco-system – from EU projects, local initiatives and policies to national and regional policies and regulations – to capitalize on knowledge related to training, advice, networking services, access to funding and markets, as well as Intellectual Property Rights (IPR) protection, with a focus on women and youth inclusion.
RESET will support local and national stakeholders in the target countries to take action. This will be done in two ways:
(1) a project website offering an online space and hosting resources to support capitalisation and
(2) a forum for stakeholders to discuss various issues such as practical implementation, shared challenges, crossborder collaboration etc.
We are seeking an experienced community manager to build and manage the forum activity and maintain engagement with the forum’s online community in English (French and Arabic are desirable – the ideal candidate would be able to do so in all three mentioned languages). This will mostly entail guiding topic-based discussion threads, monitoring, answering questions and addressing issues, and suggesting connections and collaborations, while ensuring the engagement of the group and promoting a positive environment for community members. The forum will be hosted on LinkedIn.
● Propose a communications plan detailing the contents to be shared in the forum, while highlighting the frequency of posts and types of posts (to be aligned with the Content Creator) / Prepare monthly an editorial calendar with the Content Creator. The communications plan should define the KPIs (Key performance indicators).
● Post the content created on the forum as per the communications plan
● Monitor content while ensuring that ethical considerations, digital security, and community safety rules are maintained
● Monitor analytics performance and optimize content for maximum engagement amongst members (KPIs)
● Answer or re-direct questions proposed on the forum
● Posing specific questions if relevant
● Moderate discussions if relevant
● Identify potential stakeholders to join the forum
● Suggest connections and collaborations if relevant
● Redirect members to relevant links related to the project such as the RESET website
● Document any interaction, comments, links to be shared, and clarifications requested by the community in a clear and systematic manner, to be reported to partner X.
● Coordinate with the “Content Creator” expert on the delivery of materials, infographics, etc.
● Experience in communication and outreach sectors, including experience in implementing similar activities
● Experience in managing and coordination with others in delivering communication materials
● Demonstrated experience in managing and coordinating with other team members, departments, and external partners in delivering communication materials in a timely and efficient manner.
● Experience in managing social media platforms, particularly on LinkedIn, as well as Facebook, Twitter, Instagram, and others, to maximize reach and engagement within the community.
● Strong commitment to addressing community concerns and providing prompt, courteous support to maintain community satisfaction and loyalty.
● Ability to analyze community engagement metrics, identify trends, and make data-driven decisions to improve community management strategies.
● Skill in mediating and resolving disputes among community members, while maintaining a fair and balanced approach.
● Capable of managing multiple tasks and deadlines while maintaining attention to detail and quality.
● Strong written and verbal communication skills to effectively collaborate with team members, address community inquiries, and present ideas.
• A bachelor's degree in communication, marketing, public relations, or a related field is preferred. However, equivalent work experience and a demonstrated history of successful community management may be considered in lieu of formal education.
• Excellent command of written and spoken English is required (French and Arabic are desirable – the ideal candidate would be fluent in all three mentioned languages)
DURATION OF THE ASSIGNMENT
June 2023 till November 2023
How to apply
Interested applicants should present:
● Their resume that shows their previous experience and previous relevant work
● A financial proposal in EUR including all costs to be incurred in the design and implementation of the scope of work
o The tenderer shall provide their financial proposal in a detailed breakdown form to include all costs related to the preparation and delivery of activity as per the attached ToR: (Please make sure to abide by the detailed cost breakdown attached in the ToR. Proposals that do not strictly follow the specific format will not be considered).
o The tenderer shall propose a schedule of payment which synchronizes with the delivery of each, and the compensation will be covered upon the full delivery of work.
Submission should be done online to the following email: [email protected]
All submissions should be received by June 11th 2023 at 11:59PM (GMT+3) and should be signed by the applicant. Any submission post this deadline will be disqualified.منتهية الصلاحية