Junior Community Manager - UNOPS - G4 - 21005041 - JR2207819 - Beirut, Lebanon (PSP Unit)
- This vacancy is administered under RAP – UNHCR/HCP/2022/07:
- Candidates are divided into 3 categories:
- Internal candidates: current staff, holding a fixed term or indefinite appointment, who, at the date of the deadline for application, are serving in the same category of the vacancy, at the grade of the position or one grade below or above.
- Candidates with UNHCR experience: current staff in other categories of the vacancy, or same category applying 2 grades above their own, TAs, Affiliates (UNVs, UNOPS, Consultants, interns) or former UNHCR staff who held FTA/IND appointment (within 2 years of separation for males and 5 years for females).
- External candidates
- Candidates will be assessed against the requirements of the position based on their qualifications, professional experience, skills, performance record (if any) and may be further evaluated in a test and/or interview.
- Candidates who have a Workday profile can access the vacancy through: Menu > Career > Job Search
- Only short-listed candidates will be contacted.
- Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.
- UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). All applications will be treated with the strictest confidentiality.
1. General Background
The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern.
Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions.
Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.
The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR.
The Community Manager will be working to support the entire MENA units: IG, Campaigns and Advocacy, Face to Face teams and PPH) –along with day to day content creation, content moderation on all fundraising content, supporting influencers social/digital activation, partnership visibility, blog posting, social listening, including monthly reports.
2. Purpose and Scope of Assignment
Under the supervision of the Associate Digital Engagement Officer the community manager is expected to provide support in the following areas:
• Assist in posting on UNHCR and VoicesWithRefugees media accounts include scheduling content.
• Sending briefs to the content team for engagement content.
• Moderate comments message while exercising outstanding editorial skills and political judgement in order to ensure that UNHCR's reputation is not damaged.
• Strengthen use of UNHCR's core social media accounts (on Twitter, Facebook, Instagram and Tiktok)
• Ensure high-level message and branding consistency in social media content and platforms.
• Assist in establishing a clear performance and measurement metrics for all social media accounts and campaigns to effectively inform results-based decision making and to monitor and drive the effective use of resources.
• Engage key audiences, both in everyday communications work and around major media and advocacy campaigns.
• Support in production, posting and evaluation of social media content on its PSP channels as well as on partner channels with an eye to supporting media, advocacy, fundraising and donor relations objectives.
• Demonstrate diplomatic skills, political skills and judgment, understanding of UNHCR's external relationships.
• Assist in engaging key audiences, both in everyday communications work and around major media and advocacy campaigns.
• Assist in the production, posting and evaluation of social media content on its PSP channels as well as on partner channels with an eye to supporting media, advocacy, fundraising and donor relations objectives.
• Exercise excellent writing skills and political judgement in order to ensure that UNHCR's reputation is not damaged.
3. Monitoring and Progress Controls
• Meet the fundraising target of each campaign in both income and number of donors.
• Meet the KPIs set for the pool of donors the agent is contacting: Retention rate, average donation, upgrade percentage, second gift percentage
ملاحظة:
دليل مدني، شبكة المجتمع المدني، يوفر للمنظمات منصة لنشر الوظائف, وليس مسؤول عن عملية التوظيف. كل منظمة مسجلة على دليل مدني هي مسؤولة بشكل فردي عن منشوراتها وعن عملية التوظيف.
- Lebanon
- بيروت
- بيروت