Case Management Officer - North

ROLE PURPOSE:

The Case Management Officer will support the implementation and monitoring of case management work under different grants.

He/ She will be responsible of managing a team of case workers, ensuring proper coordination with the other case management implementing agencies and delivering timely qualitative reports.

CHILD SAFEGUARDING:

Level 3 – the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.

SCOPE OF ROLE:

Reports to: Child Protection Coordinator

Reporting to: animators (direct implementation)/ partner staff (indirect implementation)

KEY AREAS OF ACCOUNTABILITY:

Establishment and management of the Case Management Programme

• In collaboration with the Child Protection Manager and other CP staff, ensure proper coordination between the PSS activities implemented and the case management work.

• Organize and implement trainings on referral and case management when needed.
• Supervise and coach case workers on the identification, assessment, documentation, referral (to relevant services) and follow-up of at-risk children and families (Case Management)

• Conduct alone and / or support the case workers in family visits if necessary.
• Ensure that case workers respect confidentiality and follow ethical guidelines.
• Document and report the cases closed.
• Ensure that files, registers and computer databases are stored confidentially and are used in an appropriate and correct manner.

Overall Management and Coordination

• Submit reports concerning implemented outreach activities and overview on the case management.
• Participate in weekly coordination meetings with other CP local and international actors.
• Ensure constant and transparent communication and collaboration with relevant community structures and community leaders.
• Document best case practices and case studies.
• Share information on field-level successes and challenges with the Child Protection Manager.  
• Partnership management:

Monitor and supervise the implementing local partner.

Coaching and capacity building for partner’s staff.

Joint field visits with partner’s caseworkers.

Reporting

QUALIFICATIONS: 

• University Degree in social work, social sciences or any related fields.
• Written and spoken fluency in English and Arabic.

EXPERIENCE AND SKILLS:

• Extensive work experience of working directly in case management and social work.
• Experience of having worked in NGOs or in an emergency context.
• Excellent communication skills.
• Experience in project management and supervision of staff (Desirable).
• Ability to write weekly and monthly reports.
• Commitment  to  and  understanding  of  Save  the  Children’s  aims,  values  and principles  including rights-based approaches.

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy.

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.