Consultant – Service Desk Management Assistant;
Applicants should submit a cover letter and CV or UN Personal History Form demonstrating clearly the knowledge and experience required to meet the consultancy requirements via [email protected] indicating the title of this consultancy “Service Desk Management Assistant” in the subject line and field/country of applicant of the message. The deadline for the submission of applications is 22 June 2021.
Logging of support requests and event generated incidents in the CRM system and follow-up throughout the incident life cycle.
Analysing and resolving incidents according to established operational procedures.
Escalating incidents when necessary and identifying and employing measures to prevent reoccurrence. Managing support requests until closure.
Monitoring of the ICT infrastructure using various monitoring technologies. Informing customers of outages, known errors and resolution progress.
Assisting in developing or improving technical service policies or technical documentation.
Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow and procedures.
Producing technical documentation or user manuals as required.
Providing assistance to the Change Manager or the CMDB owner for the coordination of changes and update of the CMDB.
Performing other duties as required.
ملاحظة:
دليل مدني، شبكة المجتمع المدني، يوفر للمنظمات منصة لنشر الوظائف, وليس مسؤول عن عملية التوظيف. كل منظمة مسجلة على دليل مدني هي مسؤولة بشكل فردي عن منشوراتها وعن عملية التوظيف.
- Lebanon
- بيروت