IT Support & Digitization

Noting that several activities have been implemented remotely in the last months, AND is seeking support to provide these services in an interactive manner, with a review and digitization of the needed tools. This includes the design and development of comprehensive, interactive and user-friendly digital materials, and also design and develop awareness raising materials.

Areas of Responsibility:

• Technical support including review and creation of digital tools allowing for digital service delivery
• Support in installation and configuration of computer hardware, software, systems, networks… to accommodate the use of digital tools
• Transform the sessions content and/or curricula to an e-based/digitized interactive format including tests and user tracking, multimedia content (pictures, animations, videos) and should be based on edutainment, gamification and interactive learning, while capitalizing on the use of new technology
• The digitalized materials have to be synchronized with the SOPs of activities’ implementation within the GBV context, especially with respect to the privacy and confidentiality requirements.
• The tools designer should closely coordinate with the Subject Matter Expert with regards to the visualization and gamification of the content to get an understanding of the content material and organizational context.
• There should be a logical and smooth transition from one activity to another with clear linkage to the skills tackled by each activity;
• The digitized packages should use a programming language that enables different delivery modalities (offline and online).
• Creativity and innovation are key in the development of entire assignment.
• AND would prefer using open source technologies.
• Responding in a timely manner to service issues and requests
• Providing technical support to the users (this may be in person or over the phone)
• Setting up accounts for new users when needed
• Training employees of the use of new tools, and troubleshooting.

Skills and Qualifications

• Bachelor’s degree.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• A keen eye for detail

Monitoring

The digitization services shall be reviewed and approved by the project manager.