WPE Quality Assurance Manager - Beirut - For National Candidates Only

Background:  

Founded in 1933, the International Rescue Committee is one of the most prominent international organizations working in relief, rehabilitation, protection, post-conflict development, resettlement services and advocacy for those uprooted or affected by violent conflict and oppression. In response to the influx of Syrian refugees in Lebanon, the IRC operates a Women’s Protection and Empowerment (WPE) program implemented in various locations in the Northern and Beka’a Governorates. Since November 2012, the IRC Women’s Protection and Empowerment (WPE) program has established five Women and Girls Community Centres and 11 mobile teams in Akkar, Bekaa, and Tripoli+5 to respond to and prevent Gender Based Violence (GBV). The WPE Program aims at increasing access of women and girls to psychosocial and case management services and enables communities to identify and mitigate safety and security risks faced by women and girls. All programming is implemented using survivor-centred approaches that prioritize confidentiality, dignity, safety, and respect.

Scope of Work:

The WPE Quality Assurance Manager will focus on quality assurance and lead the quality WPE program implementation, including rapid and effective WPE response, through capacity building of WPE team and local partners in GBV technical principles and tools, streamlining curriculums, tools, approaches, and reporting across all WPE program sites and implementing partners. S/he will be responsible for setting up and managing an efficient program monitoring system, oversee qualitative and quantitative data collection of program activities, support in the analysis of WPE program data, and ensure harmonized reporting of program activities across all WPE program sites.

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Major Responsibilities:

Technical Quality and Implementation

• Lead quality WPE program implementation and ensure IRC's response is meeting acute and emerging needs of the affected women and girls and is complementary to ongoing support through other humanitarian partners.
• Provide technical support to WPE teams and quality oversight during implementation of the program including: case management services, psychosocial support, emergency GBV mobile teams, community-based GBV prevention and response, and data collection in line with GBV guiding principles and international standards.
• Contribute to continuous analysis of the achievements of each project, and facilitate better understanding among staff about program progress through progress reporting.
• Lead WPE teams in conducting rapid GBV needs assessments and in coordination with other GBV emergency response partners and produce a report of the main findings.
• Build WPE team's capacity to document outcome measures and utilize this evidence for program improvement.
• Prepare monthly program updates in close collaboration with WPE senior staff to identify key achievements and challenges in program implementation.
• Document lessons learned for program review and planning, advocacy and information sharing.
• Support participatory appraisal, monitoring and evaluation in collaboration with the M&E unit.
• Undertake field monitoring visits to assess progress and identify technical quality and implementation issues, provide solutions and implement modifications and improvement plans as required.
• Lead the design, review, piloting, and implementation of all research and GBV Monitoring and Evaluation tools and systems, including GBVIMS/Primero and PDA-based questionnaires.
• Support regular analysis of program and service delivery data to identify GBV trends and gaps in WPE response and identify and propose appropriate responses.
• Ensure that monitoring and evaluation reports are made useful to the WPE staff and contribute to learning.
• Develop, implement, and review a data base that all WPE teams will use to track beneficiary information to use for donor reporting and proposal writing.
• Support the Capacity Building team in conducting technical trainings, shadowing and mentoring.
• Lead the mentorship and technical support to WPE partners, and act as focal point between partners and other IRC sectors as needed.

Grant Management and Reporting

• Contribute to and support the development of the WPE program strategic direction and provide evidence-based input in development of new proposals.
• Ensure reporting is streamlined across all WPE program sites and implementing partners.
• Liaise regularly with other program staff to prepare high quality, analytical internal and external reports within agreed deadlines. This includes collating program data and information and compiling GBVIMS and narrative reports from all program sites.
• Ensure that WPE program implementation is in line with the technical proposals, project timelines and budgets.

Staff Management

• Provide ongoing support to WPE staff to ensure programming meets best practice standards for GBV programming in emergencies.
• Develop training and capacity building plans for WPE teams and partners based on identified needs; support capacity building of staff in GBV prevention and response, and in using M&E systems and tools.
• Coach, train, and mentor Capacity Building staff with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development guidance.
• Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and providing documented semi-annual performance reviews.

Coordination

• Participate in internal coordination meetings as required and liaise with IRC's other programs as needed to ensure effective collaboration, program integration, and mainstreaming of GBV risk mitigation for the best possible outcome for the client.
• Coordinate and follow-up with partner organizations and other project stakeholders as required.

Key Working Relationships:

Professional Standards:

Work Experience:

• Bachelor of Arts or Science in Social Science, Economics, Statistics, Computer Science, or related field.
• At least 3 – 4 years of program management experience in humanitarian sector, preferably working with refugees or internally displaced populations; at least 2 of which must be in the field of GBV prevention and response preferably in complex emergencies
• Experience providing case management or psychosocial support and/or supervising case workers
• In-depth understanding of GBV prevention and response, related international standards and guidelines;
• Knowledge of GBVIMS and related incident data collection and management tools is a plus.
• Proven leadership, program and staff management skills and capacity building
• Demonstrated capacity and experience in developing assessment tools (e.g. questionnaires, focus group discussions) and in conducting field-level data collection
• Strong analytical skills and ability to distill data into important, relevant insights and learnings to improve program quality and inform future programming priorities
• Demonstrated qualitative and quantitative analysis skills, and experience with setting up M&E systems and frameworks
• Experience managing projects and budget management skills
• Strong writing skills and experience in writing donor reports and proposals
• Fluency in spoken/written English required.
• Advanced knowledge of MS Word, Excel, PowerPoint and email/internet software.
• Personal attributes
• Ability to use good judgment when making decisions and to take accountability for decisions made;
• Strong interpersonal and communication skills, and ability to work effectively with others.
• Ability to handle multiple tasks; proven self-initiative and problem solving skills;
• Commitment to women's empowerment;
• Ability to work and live in a sometimes stressful and insecure environment while maintaining a positive attitude

Preferred:

• Previous experience in project cycle management in development and humanitarian contexts, preferably with an International NGO.
• Proven strategic, and implementation ability with strong conceptual and analytical skills for planning, monitoring & learning.
• Practical progressive experience in designing data collection, analysis and reporting tools using appropriate software systems (SPSS, etc.).
• Good report writing and information dissemination skills.

Work Environment:

Travel and other requirements: Staff will be based in Beirut, with 30% travel required between the WPE program implementation sites.