Accountability & Referral Officer (National Position) - Re advertised

THE ORGANIZATION:

Outraged by the injustice faced by people with disabilities and vulnerable populations, we aspire to a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity.

Handicap International is changing his name and becomes « Humanity & Inclusion ». HI, Humanity & Inclusion is an independent and impartial aid and development organization with no religious or political affiliations operating in situations of poverty and exclusion, conflict and disaster. We work alongside people with disabilities and vulnerable people to help meet their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.

For further information about the association: www.hi.org

OBJECTIVE OF THE POSITION:

Under the direct line management of the Regional MEAL Manager, the Accountability & Referral Officer is responsible for implementing, in compliance with HI's institutional policies, the mechanisms related to accountability to the populations, safeguarding and participation of beneficiaries. As well as, providing the technical guidance on referrals and maintaining the referral system of the mission in areas of intervention.

Location: Beirut with potential movement to Bekaa and North

Responsibilities

Responsibility 1: Contribute in the Development of accountability systems and participation within existing institutional frameworks. (30%)

Objective: Oversee the implementation of accountability framework and systems using adapted tools and related process

Activities:

• Actively participate in the development and improvements of accountability to communities systems (including but not limited to databases, tools, guidelines and SOPs) according to HI standards and policies;
• Actively participate in the development and improvement of referral systems (including but not limited to databases, tools, guidelines and SOPs) according to HI standards and policies;
• Guarantee the process of development and improvements of the Feedback and Complaint Mechanism’s (FCM) and referral (RIMS) database tools according to HI standards and beneficiaries’ needs;
• Support the process of respecting of HI modalities of work with community Participation, Engagement, and Partnerships;
• Control and manage the Feedabck and Complaint Mechanisms and Referral databases by ensuring quality and informative information shared.

Responsibility 2: Data quality and processing (50%)

Objective: Ensure the quality consolidation of the FCM, safeguarding and referral data

Activities:

• Perform regular checks on the FCM and referral (RIMS System) databases to ensure highest quality data and response to community – including check and fix of data inaccuracies.
• Management of the feedback and complaints received including delivery of complaints to specific referents according to HI standards; in coordination with the MEAL Technical Officer.
• Management of the referrals received (through RIMS system) according to HI standards; in coordination with data entry staff/focal points and Project Managers;
• Proceed to monitoring/ control of all hard copy files to ensure minimum requirements and are compared against the FCM and referral databases;
• Conduct propoer archiving of all files received from field (referrals, feedback and complaints) according to HI guidelines and tools (except Safeguarding issues – archived in NAVEX);
• Monitor the effective availability and functionality of different modes of reception (including but not limited to complaint phone line, SMS, WhatsApp, Emails, complaint boxes, etc.) in terms of complaints and feedback from beneficiaries and stakeholders;
• Build the capacity of project staff on the use of FCM and Referral tools.

Responsibility 3: Reporting and data analysis (20%)

Objective: Actively support reporting through data exploitation

Activities:

• Extract data and analyze it for internal or external use (project teams, donors and authorities) upon request from the Regional MEAL Manager and/or Operation/Area Manager and according to HI data confidentiality standards.
• Carry-out monthly data analysis on FCM databases and report it to Regional MEAL Manager and Country Manager.
• Carry-out monthly data analysis on Referral databases and report it to Regional MEAL Manager, PMs and Operations Manager.
• Lead the feedback analysis to inform project development and improvement.
• Technical Support to PM, and/or AM/OM in the involvement and engagement of the community through the PCM Cycle by leading or guiding Community Participation exercises that informs project design, implementation and completion.

*All tasks requested by the job holder should be top confidential as per HI rules and regulations

*Note that this job description must remain flexible, to respond to additional tasks or changes as identified by the line manager. Working in different field bases is needed.

EDUCATION AND EXPERIENCE:

•    Bachelor degree in sociology, anthropology or equivalent.
• At least 1 years of experience in the field of humanitarian assistance, including at least one year in accountability and/or MEAL sector in the field.
• Competent in the use of Microsoft Office and most common data management software.
• Experience with KOBO or similar tools
• Knowledge of Common Humanitarian Standards (CHS).
• Experience with RIMS systems.
• Experience in working with vulnerable groups.
• English and Arabic language oral and written.
• Able to motivate and build the capacity of others.
• Ability to respect deadline and work under pressure
• Very positive personality, with strong orientation towards solutions
• Adaptability, flexibility
• Autonomy in work
• Well-developed interpersonal and team leadership skills
• Strong organizational and cultural awareness skills.

PROFESSIONAL STANDARDS:

HI workers must adhere to the values and principles outlined in HI Code of conduct.  In accordance with these values, HI operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-fraud, bribery, and corruption.

Basic salary range for the position : The Accountability & Referral Officer  is going to be paid according to the experience and to HI salary Grid.

Basic Salary range between LBP 2003000 – LBP 2820000

Closing date: 30/11/2020

Only shortlisted candidates will be contacted.

Application should include CV and motivation letter. Incomplete motivation letters and applications received after the deadline will not be considered.

Interested candidates send their CV to [email protected]  with the subject Accountability & Referral officer