National/ Regional Consultant - for the evaluation of IRQ-03 (Ozal, Iraq),

National/ Regional Consultant - for the evaluation of IRQ-03 (Ozal, Iraq),
Deadline for applications: Monday, February 6, 2017
Location: Lebanon
Working area:
Job Description

 Jesuit Refugee Service – MENA  

Terms of Reference: Mid-Term Evaluation Study for the JRS “Ozal/Kasnazan Community Service Center, IRQ-03”, Erbil Governorate, Kurdistan Region of Iraq


  1. Context

Since the fall of Mosul on 6 June 2014, armed opposition groups (AOGs), including Bathists, tribal militias and members of the former regime/military, along with the Islamic State of Iraq and Syria (ISIS), had taken control of large swathes of Ninewa, Salah al-Din, Kirkuk and Anbar Governorates. This has led to massive internal displacement. Iraq now contends with one of the largest internally displaced populations in the world, over 3 million persons. 

IDPs in Erbil are scattered between private settings (mainly rented houses and host families, often with several families sharing a home), collective centres or pre-fab caravans (camps), and critical shelter arrangements including unfinished or abandoned buildings and informal settlements. For the majority, the situation of displacement has been protracted for over two years, therefore a sense of hopelessness is widespread, creating a space for depression and other mild or moderate mental disorders. Generally, lack of employment, high vulnerability levels, low assistance coverage, and increased prices of necessary items such as food and fuel are hurting the coping mechanisms of IDPs who are also facing increasing exploitation, debt, and depletion of assets to compensate for the lack of livelihoods and unmet needs.

With the current military operations underway to retake Mosul from ISIL’s control, some IDPs experience mixed feelings of uncertainty pertaining to what the future holds and whether return will be ever possible.

Humanitarian actors are primarily focusing their response on meeting the basic needs of the IDPs: Food, NFI, shelter, health, Watsan. Their interventions mainly target populations in the official camps, collective centers and informal settlements, but the needs in private settings and unfinished or abandoned buildings remain significant and largely unmet.

The Jesuit Refugee Service (JRS) is an international Catholic organization with a mission to accompany, serve and advocate on behalf of refugees and other forcibly displaced persons. Please visit  for information and background at the organization.

Since its start in October 2014, the Jesuit Refugee Service in Iraq has covered gaps in education and accompaniment in Erbil Governorate, which today hosts 62,424 displaced families (374,544 individuals).   Throughout 2015, JRS activities developed into two fully-fledged community centres, situated respectively in Ankawa and Ozal city. A professional Mental Health and Psychosocial Support Project (MHPSS) was launched in January 2016. While continuing and consolidating the 3 projects in Erbil Governorate, in 2016 JRS started 3 new projects in Duhok Governorate.

       2. Project Introduction

JRS’ community service center in Ozal City, Ankawa (Erbil Governorate) is designed to provide IDPs with informal education to the children, skills and vocational trainings to the adults, as well as psychosocial care.

Overall goal: IDPs in Ozal, (children, youth and adults) have access to informal education, psychosocial care and support, and skills training to improve their wellbeing.

Objectives: The Project runs in four main components as follows:

  1. A.      Home Visits and Basic Assistance: To enhance the psychosocial wellbeing of IDPs and improve their access to services, emergency assistance and social support networks.” Including regular accompaniment visits, service referrals, multi-purpose cash assistance for specific assessed cases; emergency assistance basket.
  2. B.      Informal Education for Children and Youth: “To provide informal education and the necessary support for IDP children and youth by offering a safe space where they can receive educational and psychosocial support through tutoring and arts, drama and recreational activities.”  Including a children’s programme with psychosocial support, youth programme with tutoring (English, Arabic, Kurdish, Maths etc.), homework support, arts & theatre, sports, summer programme, teacher training.
  3. C.      Skills Training for Adults: To empower IDPs (adults) with skills that enhance their possibilities of gainful independent livelihood or employment by providing skills training and courses.” Including life-skills courses (English, Kurdish, computer skills) and vocational training (hairdressing, beautician, confectionary, and handicrafts), job skills workshops, transportation.
  4. D.      Social Services and Psychosocial Support: To enhance IDP families’ (and in particular women’s) personal and inter-personal skills by providing social activities and support at Ozal Community Centre.” Including awareness workshops, women’s support groups, open house events, social gatherings, service referrals.

Note: the people served in the above project objectives can also access mental health services through a parallel JRS project in Erbil.


1. Rationale

“It is now established practice in JRS that we regularly review and evaluate our work to make us more effective and to ensure that in all that we do, we fulfil our mandate and mission.” JRS Evaluation Guidelines.

The results of the mid-term evaluation are used to improve activities and to provide the needed support to overcome the challenges that arise in JRS educational and psychosocial programmes and activities. The documentation of the results of the evaluation allow JRS to learn from its mistakes and to increase its capacity to offer quality services to IDPs. Furthermore, the external evaluation allows the JRS partner, Misereor, to obtain access to the relevant, efficient, and effective performance of the project. The results of the external evaluation will be shared between both JRS and Misereor.

2. Objectives

The objectives of the evaluation of the “Ozal Community Services Centre” run by JRS, are:

  • To provide an independent assessment of the JRS holistic approach of services provided through the centre for IDPs (in its 4+1 components), and the difference it makes to displaced persons’ lives.
  • To offer strategic and operational recommendations to JRS, as a means to improve the project and the services provided through the centre.

The project started in earnest by January 2015, through 2016, and continues today. It is foreseen that the services provided in the centre will continue until the need has declined. The period covered by the evaluation is 2015, 2016, and the first months of 2017.


The main results expected from the evaluation are to measure and assess (qualitative, and to a less extent, quantitative aspects):

Project Objective / Component

Indicative Topics to Evaluate

A. Home Visits and Basic Assistance

Accompaniment, vulnerability selection, referrals to other service providers, cash assistance, access to JRS-MHPSS services

B. Informal Education for Children and Youth

Value added to children and youth’s learning level

C. Skills Training for Adults

Relevance of courses, positive and negative outcomes

D. Social Services and Psychosocial Support

Accompaniment, the value of personal and group social support activities, integration of different people into the JRS-MHPSS project

  • What is “accompaniment”? The cornerstone of the JRS mission is to offer holistic human services to forcibly displaced persons. All the subsidies in the world will never be able to replace the warmth of assistance rendered by one individual human being to another. JRS recognises the human dignity in refugees through its accompaniment. It is this direct and personal approach of individual interaction and cooperation with refugees which mutually empowers refugees and JRS personnel alike. It is through providing accompaniment to refugees, touched by their reality in camps, conflict zones, detention centres or wherever else they may be, that JRS staff understand how best to serve and advocate on their behalf.
  • JRS is interested to ensure that the program serves the displaced people in a non-discriminatory manner (regardless of faith, gender, ethnicity, or other factors).


The evaluation should assess whether the anticipated outcomes of the project, as set out in the project proposal(s), have or are being achieved.

This will also involve an assessment of the project in terms of design, implementation and results against several factors (elements), including:

Evaluation Factors & Common Definition

Remarks with regards to this Evaluation

Relevance - The relevance of a project relates primarily to its design and concerns the extent to which its stated objectives correctly address the identified problems or real needs.

This should be a primary focus of the evaluation. The extent to which the whole project is meaningful to the people served.

Efficiency - The efficiency criteria concern how well the various project activities transformed the available resources into the intended specific objectives in terms of quantity, quality and timeliness. 

Limited to efficiency of project organization and activities.

Effectiveness - The effectiveness criterion, concerns how far the project objectives were realised.

This should also be a primary focus of the evaluation.

Sustainability - The sustainability relates to the maintenance of the changes effected by a project after the project has been terminated.

In the humanitarian assistance context, ‘sustainability’ refers to ensure that activities of a short-term emergency nature are conducted in a context which takes longer-term and interconnected problems into account.

Impacts - The impact denotes the extent to which the benefits received by the target beneficiaries had a wider overall effect on larger numbers of people in the area of the project

As a mid-term evaluation, assessed ‘impacts’ may reasonably be limited to short-term impacts on the lives of IDPs that are served by the project.


The following are required outputs of the evaluation study:

  1. Evaluation Report (Final)
  2. Presentation of Key Evaluation Findings and Lessons

Both outputs must receive written approval from Misereor and the Jesuit Refugee Service (MENA), before the evaluation is considered complete.

During the evaluation, the consultant/s will report to the JRS Regional Programmes Officer and JRS Regional M&E Officer; while in Iraq, the consultant/s will report to the JRS Iraq Country Director.

The final payment to the consultant(s) will be transferred upon written approval of the Evaluation Report.


-          International Consultant (team leader): The international consultant is responsible for the planning, implementation, and quality of the evaluation. (S)he will author the final evaluation report and lead the evaluation through the implementation of the evaluation methodology. The development of the evaluation tools and strategies will be of primary importance. The international consultant will develop the evaluation methodology, tools and evaluation questions in consultation with JRS. Preferably, the international consultant is Arabic-speaking. The other team member (National Consultant) will, under his/her leadership, refine the tools and evaluation questions for which they will gather information.

Note: the International Consultant is contracted with Misereor.

-          National/Regional Consultant: The national/regional consultant will give specific insights of the IDPs situation in Ozal, after having details of the program through a meeting with JRS staff in Erbil. (S)he will be key in interpreting the IDPs context in Erbil and language to the team to ensure that findings are clear and sound. (S)he will take the lead in facilitating face-to-face meetings and interviews within the community - in a sensitive and appropriate manner, and after consultation with JRS Iraq colleagues.

Note: the National/Regional Consultant is contracted with JRS MENA.


The external evaluation team is expected to conduct the evaluation with reference to the below indicative timetable:

Key Timetable


06 February 2017

Deadline for submission of proposals/budgets

13 February - 3 March 2017

Selection of consultant(s)

Week of 6 March 2017

Project evaluation briefing meeting

6 – 25 March 2017

Conduct secondary data review

27 March – 12 April 2017

Conduct field visit primary research (incl. briefing and debriefing with project staff)

14 - 28 April 2017

Develop and prepare evaluation report

28 April 2017

Submit draft of evaluation report

12 May 2017

Receive compiled comments on draft report

26 May 2017

Present key findings of evaluation (in person or via video, to be decided)

2 June 2017

Submit final report

* The schedule above provides an indicative schedule by which prospective International Consultant should propose a detailed workplan. The schedule takes note of (expected) Iraqi public holidays, in which time it is not feasible to conduct field visit primary research.


The following are the selection criteria of the International Consultant:

•             Expertise and sector-specific experience

•             Evaluation plan

•             Methodology

•             Financial offer

The following are the selection criteria of the National/Regional Consultant:

•             Relevant expertise and location-specific experience

•             Financial offer



The prospective “International Consultant” shall submit a proposal to:


The proposal must include:

  • Curriculum Vitae: including list of previous evaluation assignments.
  • Technical Proposal: indicating Methodology, Evaluation plan, Workplan, and proposed Table of Contents of the evaluation report.
  • Detailed Budget: including breakdown of fees and expenses.

Proposals shall be submitted to a selection committee. Only short-listed candidates shall be informed of the outcome of their offer.

DEADLINE: the proposal must be submitted by 23.59 hrs (Germany Time), 10 February 2017.



The prospective “National/Regional Consultant” shall submit a proposal to all:

  1. Tony Calleja, Assistant Regional Director:
  2. Gregory Pearn, Regional Programmes Officer:
  3. Heba Basha, Regional Human Resources Officer:

The proposal must include:

  • Cover Letter
  • Curriculum Vitae: including list of previous assignments.
  • Detailed Budget: including breakdown of fees and expenses.

Proposals shall be submitted to a selection committee. Only short-listed candidates shall be informed of the outcome of their offer.

DEADLINE: the proposal must be submitted by 23.59 hrs (Lebanon Time), 06 February 2017.




Experience required: Education degree: Bachelor Degree Field of education:
Arabic: Excellent English: Excellent French:
Period: Consultancy
Submission guidelines: Only shortlisted consultants will be contacted. The prospective “National/Regional Consultant” shall submit a proposal to all: Tony Calleja, Assistant Regional Director: Gregory Pearn, Regional Programmes Officer: Heba Basha, Regional Human Resources Officer: The proposal must include: Cover Letter Curriculum Vitae: including list of previous assignments. Detailed Budget: including breakdown of fees and expenses. Proposals shall be submitted to a selection committee. Only short-listed candidates shall be informed of the outcome of their offer. DEADLINE: the proposal must be submitted by 23.59 hrs (Lebanon Time), 06 February 2017.
Cover letter required? Yes
Contact information
Heba Al Basha
Regional Human Resources Officer